2024 Price Increases

@Andyross​ increase is the result of Greedy rich people. If costs do go up, companies will adjust prices and in turn their profit level. The costs are what pay for while their profits are the same or higher than their profits of the prior year. Unfortunately they do not take into account that many people will not even get a cost of living increase for the year (and a few prior years). We are stuck with those increases. 

Another item stuck in my craw, you get a $5 discount for auto pay. It was by any method, credit card or bank draft. This year it is by bank draft only. Many businesses are now charging for Credit Card transactions. This kind of defeats the purpose of credit cards for me. I use one credit card for everything and get cash back for keeping balance paid.  Does it really cost $5 per credit Card transaction? They still have to make a transaction per payment, and that is A COST OF DOING BUSINESS.

I'm tired of paying Xfinity [Edited: "Language"] price gouging!! This is ridiculous!  Oligarchy at its all time worse!!

@MosesD We absolutely understand that times are tough, and our prices aren't the only ones going up. We'd love to work with you as much as possible to provide the services you want at a price that works for you and your family. Our Xfinity Plan Builder is available anytime where you can find any new plan/promo available.  

We can also assist here via Forums directly.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I spent almost 5 hours communicating the crazy size of my internet only bill. There job is not to give you a fair price, if it was you would already be paying it. Their job is to up sell you. [Edited: "Inflammatory"]. Be wise, you may think you are trying to get help, [Edited: "Inflammatory"]. We give them 100% loss of our money, they start to care. They need to learn that they take an honest payment or they take nothing, which is more. They could charge half or less of what they Bill, [Edited: "Inflammatory"]. [Edited: "Inflammatory"/"Language"], we pay to use that too, now paying 5 bucks more a month on that, as well. 

@user_ac4uzm I understand how important it is to keep bills within a budget. I would love to take a look at your account to see if we may have any promotions that will help you out. To get started just send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

@XfinityAlfonso​ 

OH, the old nonsense of everyone is doing it.
[Edited: "Solicitation"]

A new Customer gets better deals than a current/loyal customer. Pretty soon that will catch up with Comcast. I’ve seen it happen.

@MosesD​ agreed! We need to put them out of business for good!

@Andyross​ I am getting Internet only and I am seeing a Large increase. My next bill shows a 9% increase. Going to shop around.

Welcome to our Community Forum, @user_uajhb1! I live on a tight budget so I know it's important to keep bills at a reasonable level. Let's review your account and see if there are any promotions available that work better for you :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.

@user_uajhb1​ My internet only was $55 & is now $65. Almost 20% for me. I have my own modem & router as well... I have a desktop PC, I need all of this because of documents & paperwork.

Hey @user_hriytc, thank you for reaching out to Xfinity Support on our forums. For internet only plans, if you price increased either your promotional rate has ended or you didn't have a promotion. I can certainly check for options to keep the bill down if you can send us a direct message. XfinityEmilyB posted those in her response above to kmehlbaum.

@Andyross​  The real greed is comcast. How many billions do they make in a year? ATT has comparable internet for half the price of comcast.

@user_d819b0 I am sorry to hear of the increase. Do you know if your promotional rate is also falling of the account at that time? It could be a combo of the rate increases and your discounts changing. I would be happy to take a look to confirm. If the promotional rate is also falling off I would be happy to review the account for a new promotion. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@XfinityDena​ 

My bill also increase from $49 to $63 starting 01/2024.  Why it has increase that much? It is not on promotion price.  Trying to connect with Xfinity Assistant and waited for almost an hour still no one answers yet.  I have been with them for over a decade and now is a good time to cancel it.

@hwong6363 Thank you for reaching out via our Xfinity Community Forums with this billing concerns. I would be happy to review your account with you and see what caused that increase. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I chatted to them 3 different people and all have different answers.  One office me with a new package which the price is higher bc of the higher speed.  I told him that I don't need higher speed and 2 other said they can't do anything about to lower my bill.  The only option I have to enroll auto pay

@hwong6363​ Thank you for sending us a direct message and allowing us to help with your plan today! 

@Andyross​ 

Thanks, but we were/are not on a promo.  Wish we could get a good one.

I am sorry for misinformation. The price of $79 is for the speed up to 100 Mbps not 200 Mbps as I previously stated (let's add insult to injury).

Hello @user_fqb219. Thanks for reaching our team regarding your billing concerns. We're happy to hear that you're taking advantage of the autopay and ecobill discount. Regarding the billing increase, it sounds like it might be a rate adjustment.

While we try to hold down costs, price changes are necessary for a number of reasons, including the continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. We would certainly hate to lose you as a customer and can definitely take a closer look and see what is causing that increase. When ready, feel free to send us a DM with your full name and address. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

automatic payment was setup from the beginning.  started getting the Good News you are eligible for a monthly discount emails dec 6 23, The fact it said in email Effective January 1, 2024 i really thought i was eligible for a discount.  Effective January 1, 2024 to me it should have been in the jan-5 bill.  Going to xfinity website to find info is a chore in itself. looks like the fired the web designer in the middle of working on the site. it's just a horrible site and slow as molasses in the arctic. trying to get info from that chat bot thing, man... i would have a better chance trying to poke a cat out from under a porch with a wet rope. then i come here and official xfinity employee doesn't know about email only "it sounds like it might be a rate adjustment." how about rate hike. and goes on about edge technologies, increasing costs of programming. well, we know that didn't go to the web designer. to me it sounds like to many hands on the helm. increasing the costs to customer to the point they can't afford it. great job xfinity ! 

@Andyross​ I have auto pay set up but I think I may have changed it recently to a credit card without realizing it would be cut in half. Going to undo what I did.

@Andyross​ 

We do not have automatic pay set up, and don't want it.

@rufus97 @user_twh9er 

You can check out our available offers through xfinity.com (make sure you are signed in) You can also send us a direct message here and we will be happy to help find a new plan/promotions to best fit your needs. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

If they do raise the price again i will go ahead and try this Tmobile 5G Home Internet.  I could barely afford my xfinity from the last time they raised it.  all i need and use is internet and it not that important even at $50 bucks a month to me is a rip off.  this service shouldn't be no more than $25 a month.   years ago, i was paying $8 a month for dialup and that worked just fine. these dam companies think people have money coming out of there <Edited: "Language">.   and all you get from these official employees to go on some chat to check available offers.  there is nothing from them and i shouldn't have to do this! 

@user_payhq21  Thank you for reaching out via our Xfinity Community Forums. As the person that manages and pays the bills for my family I understand your concern when seeing an increase like this. I would be happy to review your account and see what caused it and if there is anyway to help reduce your bill. To get started, please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_payhq21 Thank you for working with us. I am happy we were able to review your billing together. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend! 

@user_twh9er Hmm, you may want to check again. We are seeing that we responded to you shortly after you sent your DM.

I chatted to them 3 different people and all have different answers.  One office me with a new package which the price is higher bc of the higher speed.  I told him that I don't need higher speed and 2 other said they can't do anything about to lower my bill.  The only option I have to enroll auto pay

I went to the store earlier and the customer service told me that auto pay is not an option because I am in the lowest rate in the plan.  There are 2 options I have: 1.  update the plan means I have to pay more, then I will be eligible for the $10 off (auto pay).  2.  apply a low income plan.  It is unbelievable that send their customer away

@user_czr6b2 You will want to ensure you are signed in to the Xfinity Community Forums page, so you can send a direct message. 

Hi, @user_twh9er. I understand you have decided to get with another provider. We appreciate your feedback, and the business you provided over the years. We certainly don't want to see you leave, but we'll be here if you change you mind in the future.