Moving my father from an apartment to a Memory Care unit. Memory care provides basic cable through an Xfinity DTA  - Model MDU HD-uDTA-E.  Photo attached. The DTA has 1 HDMI output and 2 coaxial connections one labeled "to TV" the other labelled "to video device or cable modem".  The

When I try to put 3 xFi pods into my cart to buy them, I am bounced to another screen telling me Comcast is available in my area.  How do I buy xFi pods online?  What number do I call to buy them?

I have had the same remotes for over 2 years. Do they get replaced with new ones of old ones are returned?

I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already.I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app.A very frustrating ordeal!!

I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get

I find it absolutely frustrating and discerning that on your website there is absolutely no way from me to remove something from my plan. Kind of funny that you may add whatever you want to an account, however, there is nothing, anywhere on the entire site about how to remove something. It will not

I have a new XB6 Gateway. I need more than 2 ethernet ports.  I have been told that you can plug a 5 or 8 port switch into one of the ethernet ports on the back of the XB6.  Is there any configuration needed on the Gateway or switch?  Does DHCP need to be configured manually? Any Tip

I called to upgrade my internet speed. The rep told me I get a free phone line with it also. I told her I didn't want or need a phone. She said it comes free with the internet unlimited 1000 plan. I told her her i still do not need or want it. She said ok. I got a phone in the mail a week later. I n

Hi, I am currently moving and Xfinity isn't recognizing my new address. I know for a fact that a week ago there was service with Xfinity for the same address, so they do provide service there. How can I direct message a representative to discuss this?

I have a 32” TCL Roku tv. I was able to successfully watch live tv through the beta app until this morning. It was working fine yesterday. This morning no love tv. I get the following error: It looks like your plan doesn’t include any channels. (Error TVAPP-00500). This is incorrect. I pay $25

I have two (2) Windows 10 PC's on my LAN that need UDP Ports 5198 & 5199 andTCP Port 5200 Port Forwarded. The Xfinity App/ Manual Setup is only allowing me to configure one PC (DESKTOP-PC1). The following error posts in Red Text when I try to configure the second PC (DESKTOP-PC2):

I will leave the current place soon and I would like to transfer the account and service to my roommate. What should I do about that?

Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigu

This morning I called Xfinity to cancel my Internet for May 7 the agent I spoke to was lovely but he put the can date for May 24 and I just don’t understand why my canceled date is set that day. If I no longer need the service I called another agent to ask them the question they they said that they

According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave

I am signed up for the 2nd level live tv package (125+ channels). I have not received my x1 box yet but want to access my channels. When I login into the Xfinity Streaming app, I am missing my live tv package and only have access to handful of channels. Is my x1 live tv package not compatible with t

Hello - I've encountered the same issue since yesterday.  Disabling the Advance Security didn't work for me.  Is there something else that I can try.  I've been waiting for Comcast to call me.  I can connect using the free wifi but not my personal, secure wifi.   Thank you!

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know.

I have seen other forum posts directing people to send a direct message using the chat icon in the upper right corner of the screen. I am using the web browser on a desktop computer and I do not see any such icon.

I have an 800Mbps plan. When everything's right, I get that speed all the way to devices. Unfortunately it frequently degrades to 50-150Mbps even on devices hard-wired to the router. Power-cycling the modem resolves the issue, but having to do this daily (or live with the degraded speeds) is frustra