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user_6k8mmb
1st Topic

2 Messages

Monday, January 20th, 2025 3:25 PM

How can I contact an agent at Xfinity?

I have seen other forum posts directing people to send a direct message using the chat icon in the upper right corner of the screen. I am using the web browser on a desktop computer and I do not see any such icon.

Question

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Updated 

3 months ago

121

3

0

Accepted Solution

XfinityJamesC

Official Employee

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2.1K Messages

3 months ago

Greetings, @user_6k8mmb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about contacting a live agent. You have definitely come to the right place for assistance.

 

The first step is creating a post like this, so we can invite you to message us directly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

1

user_6k8mmb

2 Messages

I see, the direct message option wasn't available until I made a post. That was not clear. Thank you.

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3 months ago

0

inden302

Visitor

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1 Message

3 months ago

My bill went up. Why?!

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XfinityGabriel

Official Employee

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2.2K Messages

 

inden302, Hi there! Thanks for taking the time to reach out. I understand how inconvenient it is when my bill goes up unexpectedly. I am sorry to learn about this experience. You've reached the right team. Over social media, we are a dedicated team of billing experts who specialize in resolving billing concerns such as this over social media. We can help. At Comcast, we offer 1 to 3-year promotions discounts with and without term agreements. Please keep in mind that we also bill one month in advance. Once the promotional period ends the discount rolls off and you enter into our everyday rates. Here is a great link to easily view updates on our prices here. Please let us know if this helps.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

klaateuu

1 Message

3 months ago

My bill went up and you guys won't answer the phone. Your automated system has the wrong address. 

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