7 Messages
Im being charged for a phone they sent me that I never ordered or never activated.
I called to upgrade my internet speed. The rep told me I get a free phone line with it also. I told her I didn't want or need a phone. She said it comes free with the internet unlimited 1000 plan. I told her her i still do not need or want it. She said ok. I got a phone in the mail a week later. I never activated it or used it. I called and they said they will get it fixed and send me a return label. Few days later I got $30 taken out of my account for a phone bill. It was a separate account and separate billing from my internet plan. I called again and after 2 hours they assured me they would cancel the phone and send me a return label. That was 2 or 3 weeks ago. Today I got charged $30 again. I'm looking for another internet provider in my area. I'm guessing xfinity will try to keep billing me because I have the phone and I cant send it back because they will not send the label or give me the address to pay for postage myself. I had to get my credit card changed so they don't auto bill me again. This is the worst customer service I have ever gotten from any company.
Accepted Solution
user_08ambo
1 Message
2 months ago
This same thing happened to me. I’ve returned the phone and closed the service hey are still charging my card for monthly service. There is no way To remove my card from their system and the phone reps say they can’t remove it either. They shut off my service in error and made me sign up
for a new plan before they would resume service. I also caved with the phone service as they were holdin me hostage and told me it was free. I told them I did not need a phone. I had one. I only agreed to get my service resumed. This is not good corporate behavior.
3
0
XfinityKassie
Official Employee
•
1.3K Messages
5 months ago
2
0
user_wqm1fi
7 Messages
5 months ago
The phone has been sent back and received by you. If they try to bill me again I'm canceling my Internet service as well. Fedex tracking [Edited: "Personal Information"]
(edited)
0
0
user_wqm1fi
7 Messages
5 months ago
Still not resolved. I sent phone back and it was received. I was told I should get t refund for money they took out of my account within a few days. I'm not holding my breath.
2
0
user_wqm1fi
7 Messages
5 months ago
Got an email last week that I would be credited $80. Still hasn't happened. I'm cancelling my Internet and cable Friday. I will never use Xfinity again.
1
0
user_hieoav
1 Message
3 months ago
@XfinityThomasB This happed to my husband and I as well! Terrible customer service. We called numerous times over a period of a month and did exactly what this person said as well. We were told to send the phone back so we would get refunded our 200 dollars that was TAKEN out of our account without our permission. We still have not been refunded our money. After around 8-10 hours of being on the phone on 4-5 different occasions, we feel like we have been scammed.
2
0