1 Message

Wed, May 25, 2022 1:38 AM

Xfinity doesn't recognize my address?


I am currently moving and Xfinity isn't recognizing my new address. I know for a fact that a week ago there was service with Xfinity for the same address, so they do provide service there. How can I direct message a representative to discuss this?

Accepted Solution


Official Employee


656 Messages


Hello and thank you for reaching out to us. I can assist you with your account to see what is going on with the new address! I also wanted to leave the information that transferring services is easy to do. You can check out the link: https://comca.st/3Ggyat4 to get started! You can also use the MyAccount app to transfer your services! It's not just for paying your bill, troubleshooting your account, scheduling and checking appointments and other features to manage your account. It is super easy to use to transfer. I used it when I moved earlier last year!


Sometimes the address you are putting in doesn't match exactly as it appears in the account therefore causing an issue. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message




94.3K Messages


Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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