My cable box is off and will not power back on. I have unplugged everything, replugged everything and even tried the troubleshoot and nothing is working. The cable box is not powering on but everything else inclusive of the internet is working. I have read several forms concerning this issue and not

I have had xfinity flex since December 1st for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue wit

As the subject would suggest, I would like to dispute a professional installation charge on my current bill. I was told by both the people scheduling the visit on the phone and by the technician in person that there would be no charge as my cable had been cut outside. Although they said this and mad

When I try to put 3 xFi pods into my cart to buy them, I am bounced to another screen telling me Comcast is available in my area. How do I buy xFi pods online? What number do I call to buy them?

I signed up for the Ultra-Fast Internet plan ($50/month) under the special student offer as advertised. One of the promotional benefits included a $300 gift card upon signing up. My service was installed on Sep. 31, 2024, and it has now been almost one year, yet I have not received the gift card. I

Xfinity, My sub-division took multiple power hits yesterday (Sunday) and now I'm seeing multiple downstream channels receiving millions of uncorrectable errors. Speed has also slowed. I am in the Ranson, WV franchise area. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power

We have several Comcast boxes in our neighborhood that are cracked and exposing wires. How can I get them repaired?

I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?

I have a cancellation order ID: [Edited: "Personal Information"], which has been pending for almost two weeks now. My service has not been canceled, I haven’t received the final bill, and autopay is still active, set to charge me for this month. This situation is becoming frustrating and disappointi

So yesterday wanted to upgrade my service from a grandfathered Performance Internet plan to Performance Select. Local office couldn't find it has a stand alone, since I wanted to keep tv the same. Ended up getting Choice TV plan. So got the new Flex box. Setup needed a call last night to support. Go

Hello. Work was done in the neighborhood in July 2025. As a result, there are Xfinity coax cables lying in the gutter. These lines connect to a tap, run down another length of gutter, connect to the next tap and so on. This goes on for about 10 houses.. I called in the past, and all the represenativ

Please add more Spanish channels from various countries, like Mexico, Argentina, Spain, and etc in your Latino package lineup. Also add more channels in your Ultimate package, like Circle TV from Nashville, Tennessee, RDF TV, Boomerang Network which plays old cartoons from the early 2,000s, and etc.

My XR15 remote is only working to change channels. Volume, Mute & Power button are not working. This happened to me about 3 weeks ago and after numerous calls with Xfinity and trying to reset and reprogram I had to get another remote. It has been working fine for about 2 1/2 weeks and this remote ju

For about two months, I have had a problem with my internet speeds being very slow. I am on 200 Mbps plan. When I reboot my modem, I get 200+, but after a few minutes my speed will drop in the 30 to 35 Mbps range. A technician came to my home, and replaced the cable coming from the pole to my house,

On June 26 we returned our equipment and told the "associate: there to cancel our account. We were moving and the town we were going to doesn't have Xfinity. It took about an hour for him to accept the equipment because someone had already signed up for sservice at the address and it wouldn't let hi

This is a new account. I created an account this week for Internet service at my new address. I did receive a "Your Xfinity ID is now linked to another Xfinity Account" email, but I did not receive a confirmation email for the order I placed or the installation kit. When I try to log into the Xfinit

In order to save $14 a month I am thinking about buying my own Gateway. My concern s setting all this up. One concern is calling Xfinity to register my device and whatever else I need to do and getting someone on the phone. If I bought a compatibleapproved Modem/Router Combo and go to my local Xfini

Up until just recently I have been able to select Xfinity on Demand (with the genuine menu that includes news, sports, movies, networks, etc., as tabs at the top of the menu screen) using my original LG smart-tv (2017 model) remote by selecting XDM1 from the Guide menu. Now when I select that channe

I am shopping Xfinity internet plans and deciding between the 75mbps and 400mbps plan. Right now both plans have new customer promottions. If now I choose the 75mbps plan but after a few months I want to upgrade to 400mbps plan, will I still get the new customer promotion price for the 400mpbs plan?

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?