Visitor
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1 Message
I want to dispute a charge on my account but the xfinity assistant won't connect me to a team member.
As the subject would suggest, I would like to dispute a professional installation charge on my current bill. I was told by both the people scheduling the visit on the phone and by the technician in person that there would be no charge as my cable had been cut outside. Although they said this and made me believe there would be no cost I am here with the charge today.
Accepted Solution
XfinityJustinC
Official Employee
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1.9K Messages
9 hours ago
Hello, @user_67s2ax thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with the installation charge. From experience, I've seen based on the type of work order that was set up, it will automatically charge when it's completed, which sounds like what happened here. Since I'll need to gather some information that we don't want in out public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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