Visitor
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1 Message
What Department do I contact to bury a cable line?
Hello. Work was done in the neighborhood in July 2025. As a result, there are Xfinity coax cables lying in the gutter. These lines connect to a tap, run down another length of gutter, connect to the next tap and so on. This goes on for about 10 houses.. I called in the past, and all the represenative on the phone said was she could send out a technician. A technician came out and said he could do nothing about it - that it was a construction (or commerical?) xfinity issue. Who do I call to get these lines buried. They are everywhere and it's been 5 months. Thank you.
Accepted Solution
XfinityRoberto
Official Employee
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2.1K Messages
1 day ago
hi there and welcome to Comcast! I am sorry to hear that there are lines on the gutters. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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