300 prepaid card

I signed up for the Ultra-Fast Internet plan ($50/month) under the special student offer as advertised. One of the promotional benefits included a $300 gift card upon signing up.

My service was installed on Sep. 31, 2024, and it has now been almost one year, yet I have not received the gift card. I would appreciate an update on the status of my reward and any steps I need to take to claim it.

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EG

Expert

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112.9K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJoe

Official Employee

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953 Messages

2 days ago

Good morning @user_vfjl1v have you checked the incentive tracker for the status of your prepaid card

https://www.xfinityincentivetracker.com/track

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Again

Expert

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32.3K Messages

2 days ago

@user_vfjl1v

I signed up for the Ultra-Fast Internet plan ($50/month) under the special student offer as advertised. One of the promotional benefits included a $300 gift card upon signing up.

My service was installed on Sep. 31, 2024, and it has now been almost one year, yet I have not received the gift card. I would appreciate an update on the status of my reward and any steps I need to take to claim it.

During the 90 days after you signed up and your service installed did you make any changes to that plan?

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U

user_vfjl1v

Visitor

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2 Messages

No.

I already contacted with customer serves. He told me they will re-send the prepaid card link within 48h. Thanks!

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2 days ago

XfinityEmilyB

Official Employee

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2.3K Messages

user_vfjl1v That's what I love to hear! I want to keep an eye on progress and make sure you receive the link successfully. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and monitor this until you confirm it's taken care of.

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2 days ago

Customer Service

user_vfjl1v

300 prepaid card

EG

XfinityJoe

Again

user_vfjl1v

XfinityEmilyB

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