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Porting Number New Line Not Activating - Now over 72 Hours
I have been trying to port a number from AT&T to Xfinity since last Sunday at 12:00 pm ET. As Xfinity Mobile advertises and everyone knows, this is supposed to be completed within 5-15 minutes, and by FCC rule is required to be completed within 24 hours. (https://www.fcc.gov/consumers/guides//p
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Plan
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Xfinity Stream is only fully functional on home networks that use Xfinity Internet
I'm probably the millionth person to discover that Xfinity Stream won't deliver programs currently being recorded by an Xfinity DVR to streaming boxes (Apple TV, Amazon Fire Stick et al.) when the streaming box is not connected to Xfinity Wi-Fi. Those of us with customized Wi-Fi networks using mains
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Xfinity Stream App
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Fox nation subscription not showing new shows
Why can’t I see the new trending shows on my fox nation Xfinity subscription on my tv x box but it shows streaming on my phone?
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Channels and Programming
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Unbearable packet loss & lag in FFXIV
Hi! I have been experiencing very severe lag/packet loss on Final Fantasy XIV. I have read online that this has historically been an issue with Xfinity and FFXIV servers. I haven't been able to figure out if this is an Xfinity issue or a FFXIV issue - I have included a ping pointer screenshot bel
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Your Home Network
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Changing WiFi channels on the xb8 gateway
Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8
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Your Home Network
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Cartoon Network
In the notes on the billing section: Xfinity TV Update: Effective April 13, 2021, Cartoon Network will no longer be available on Expanded Basic or Kids & Family. It will be available on Digital Preferred.
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Channels and Programming
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Can I watch Cable on a TV in another room not connected to a cable box?
I have a TV connected to a XG1V4-A box and it works correctly.Can I watch cable on a second TV (connected via coax) in another room not connected to the box? Do I need 2nd cable box?
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X1
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Scam call to update router
I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me
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Customer Service
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Is the Gateway XB7 MoCA Enabled?
Is the new XB7 Gateway capable of being connected to an Actiontec MoCA adapter to enable ethernet connection to TV.
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Your Home Network
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Why Can't I Get The Speed I'm Paying For?
I have an Internet only plan with Xfinity. I originally had 300 mbps plan but over the past 2 years was upgraded to 600 mbps (paid for this) then updated to 800 mbps and then 900 mbps for free. When I was updated to 600 mbps and ran SpeedTest I would get 600+ mbps all the time at the Ethernet ports.
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Your Home Network
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Speak to a representative
I need to speak to a representative. If I can't, I'm going to cancel my plan. How do I speak to a representative? Live chat bot doesn't work; it's ineffective and useless. I need to speak to a human being (or a good approximation of one).
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Customer Service
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$25 charge to create User account?
New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit
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Customer Service
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some of my email are sent to my Trash folder
Some emails from friends in my address book are directed to my Trash folder. Please assist ? Lou
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Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
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X1
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xfi pods ethernet port
This issue has not been resolved. Here is my original post from almost a year ago. Recently my xFi pods are not activating the ethernet port unless the plugged-in device is my computer. For years I have had a NAS plugged into it and now I cannot access without first p
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Your Home Network
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Unable to validate one of my email accounts on Android phone or tablet
I have two Comcast email accounts on both a Samsung 21 phone and a Samsung Galaxy 7 tablet. One is working fine. At about 2:00 today, the other account said it could not validate the account. I tried the process, but no luck. Attempted to change pw by working with an agent through chat. Can now acce
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IPV6 Stopped working
I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing.I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable f
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Your Home Network
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Pixelation and freezing every evening on multiple channels
Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until arou
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X1
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10.0.0.1 not secure?
I went to 10.0.0.1 and inputted admin and password. Now chrome is saying I should reset my passwords. Is this site safe and secure, or should I be worried
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Your Home Network
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Automatically signed out each time
Everytime I sign in, I am signed out shortly after. I tried different browsers, clearing cache, and resetting passwords among other things. I am trying to set up a wifi plan before moving into my new apartment soon so prompt help would be appreciated! Thanks.
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Sign-In and Account Management