Visitor
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1 Message
Unable to validate one of my email accounts on Android phone or tablet
I have two Comcast email accounts on both a Samsung 21 phone and a Samsung Galaxy 7 tablet. One is working fine. At about 2:00 today, the other account said it could not validate the account. I tried the process, but no luck. Attempted to change pw by working with an agent through chat. Can now access on web, but not in email app on either mobile device. One address is still fine. Tried to delete and reinstall email address, but it did not work.
Accepted Solution
XfinityGabrielS
Official Employee
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135 Messages
3 years ago
@user_23a8d2 , @user_72d22c , and @user_56d73d the problem is related to the security questionnaire that comes up on log in asking to make sure your phone number etc is right. We are looking at why that is causing a problem for the Samsung client.
For now, you can work around this by logging into a web browser on your computer or phone and confirming the information. This screen appears every 90 days or so to validate your information. This means your Samsung client will work after that one-time confirmation and hopefully, we can get the issue resolved before the next 90-day confirmation.
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Again
Expert
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31.4K Messages
3 years ago
@user_72d22c
What email app are you using?
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XfinityVianney
Official Employee
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2.1K Messages
3 years ago
Hi, @user_72d22c. I wanted to follow up regarding your post and @Again's question. Can we get more details about the platform/app you are using? For example, is it the built in Samsung email platform or something like Microsoft Outlook?
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user_56d73d
Visitor
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1 Message
3 years ago
I'm currently having this problem. It's the built-in Samsung app.
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user_23a8d2
Visitor
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3 Messages
3 years ago
I'm having the exact same problem. One of my 2 comcast email addresses stopped working on my Samsung A32 phone last week. I'm using the Samsung email app. When trying to sign in it fails with the message "can't validate account". I do not have 2 stage authentication. I deleted the email address and tried to reinstall, multiple times, with no success. Very frustrating! I reluctantly started diverting things to a gmail account, which was only set up for access to Google store. Generally I don't like gmail, so getting this fixed would be preferable. Any help would be appreciated.
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XfinityGabrielS
Official Employee
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135 Messages
3 years ago
@user_23a8d2 Can you send me a screenshot of the can't validate account error through a direct message
or on here blocking out any personal information such as your email address?
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