xfi pods ethernet port

@XfinityKei​ 

Hi,

Thanks for responding,  To answer your questions:

1. My wifi signal is fine
2. I only have one wifi network name and password
3. My wifi is password protected

My wifi is not the issue.  My signal strength and coverage are fine.  The issue is with the Ethernet port on the xFi pods and I only started having this issue about a year ago.  I previous submitted this issue and it was closed without resolution.

My xFi pods are not activating the Ethernet port unless the plugged-in device is my computer.  For years I have had a NAS plugged into it and now I cannot access without first plugging in my computer and browsing the Internet.  That seems to activate the port and allows me to connect other devices.  Has there been a recent change to the pod configuration?  I have tried all my xFi pods with the same result.​​
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​This affects any device that is plugged into the Pod except my laptop. My setup has a small Netgear switch plugged into the Pod and my printer and NAS are plugged into the switch.  This has worked fine for years.  Now the only thing that will get the Pod Ethernet port to work is to plug my laptop into the switch.  I have taken the switch out of the configuration to test the Pod port directly and still the only thing that activates it is my laptop...not the printer or the NAS.   Sure seems that something has changed somewhere in the Xfinity network equipment.​

@user_9a728e Thanks so much for responding back! I appreciate all the details! 

You should be able to use the ethernet port on the xfi pods to hardwire your gateway and or other devices. A year is too long to have this issue. We can continue to troubleshoot to see why your laptop is needed to connect before other devices.

Do you happen to have our Xfinity app installed? If not it’s free and a great way to see the overall connection status of your Xfinity devices.

Are you able to log in and check the connection status of your xfi pod for us; Is it active? If so can you confirm if there are connected devices to your xFi pod? 

Yes, I have the Xfinity App and it confirms what I have explained on this post, without my computer plugged into the ethernet port, the port is not activated.

The wifi signal on all my xFi pods is fine....this is only about the ethernet port.

Thank you for the additional details, @user_9a728e. You have been very helpful with this process. First, can you take a look at this article using this link https://www.xfinity.com/support/articles/xfi-pods-faqs. Scroll all the way down to "Troubleshooting". In this article it explains exactly why you might be having a problem and what needs to be done to use the ethernet ports on the pods. After you have looked at this link, please let me know if you have questions. Our team will be on standby!