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user_pudk11
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Tuesday, September 3rd, 2024 1:12 PM

Speak to a representative

I need to speak to a representative. If I can't, I'm going to cancel my plan. How do I speak to a representative?

Live chat bot doesn't work; it's ineffective and useless. I need to speak to a human being (or a good approximation of one).

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Updated 

10 days ago

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XfinityArmand

Official Employee

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1.8K Messages

3 months ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_pudk11.  We are so glad to hear from you and are happy to assist in any way that we can.  So sorry to hear that you are having an issue with the Xfinity Assistant.  No worries.  This forum is monitored by specialists that are Xfinity employees that are here to help ensure you are having the best experience with your service and can help get things ironed out.  Since we are a social media based team, we work primarily through the social media platforms we are contacted on. I'd be happy to help here!  Please feel free to shoot us a private message with your details, and we can get to the bottom of things for you.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

2

0

user_pudk11

2 Messages

Hi, I've sent a message regarding seasonal enrollment. Thanks.

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3 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

Awesome @user_pudk11!  We will follow up with you in DM shortly!  Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_67hocy

2 Messages

2 months ago

I need to talk with a representative

0

user_rlctdd

2 Messages

2 months ago

WE have Xfinity in two separate homes! The Carmel listing has a payment due and a credit card update with a number is necessary

3

Again

Expert

 • 

31K Messages

@user_rlctdd​ 

WE have Xfinity in two separate homes! The Carmel listing has a payment due and a credit card update with a number is necessary

Are you not able to sign in to that account so that you can update your credit card?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

0

user_rlctdd

2 Messages

Help, must talk to a live person

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2 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_rlctdd Thanks for reaching out! You will have to log into your account online to update your payment information. Manage your saved payment methods
Or you can use the Xfinity Assistant. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_rzdqdv

1 Message

1 month ago

This is ridiculous that I am having an issue with my account and I can’t talk to a person just a robot. This is causing undue stress and anxiety for me. You want to be paid but you don’t want to help your customers?

1

XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_rzdqdv Good morning! Thank you for reaching out to our Community Forums Team. I'd be happy to assist you with any thing related to your Xfinity account and services today. I can see it would be frustrating not being able to reach us on your preferred method, and can definitely look into that further as well. Can you please share what you are needing assistance with? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_jikvmb

1 Message

10 days ago

I need to speak with someone

1

XfinityLinda

Official Employee

 • 

1.4K Messages

@user_jikvmb Thank you for connecting with us about needing to speak with someone. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

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