Speak to a representative

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_pudk11.  We are so glad to hear from you and are happy to assist in any way that we can.  So sorry to hear that you are having an issue with the Xfinity Assistant.  No worries.  This forum is monitored by specialists that are Xfinity employees that are here to help ensure you are having the best experience with your service and can help get things ironed out.  Since we are a social media based team, we work primarily through the social media platforms we are contacted on. I'd be happy to help here!  Please feel free to shoot us a private message with your details, and we can get to the bottom of things for you.

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it