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user_pudk11
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Tuesday, September 3rd, 2024 1:12 PM

Speak to a representative

I need to speak to a representative. If I can't, I'm going to cancel my plan. How do I speak to a representative?

Live chat bot doesn't work; it's ineffective and useless. I need to speak to a human being (or a good approximation of one).

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3 days ago

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XfinityArmand

Official Employee

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2K Messages

6 months ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_pudk11.  We are so glad to hear from you and are happy to assist in any way that we can.  So sorry to hear that you are having an issue with the Xfinity Assistant.  No worries.  This forum is monitored by specialists that are Xfinity employees that are here to help ensure you are having the best experience with your service and can help get things ironed out.  Since we are a social media based team, we work primarily through the social media platforms we are contacted on. I'd be happy to help here!  Please feel free to shoot us a private message with your details, and we can get to the bottom of things for you.

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

2

0

user_pudk11

2 Messages

Hi, I've sent a message regarding seasonal enrollment. Thanks.

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6 months ago

0

XfinityArmand

Official Employee

 • 

2K Messages

Awesome @user_pudk11!  We will follow up with you in DM shortly!  Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

0

user_67hocy

2 Messages

6 months ago

I need to talk with a representative

0

user_rlctdd

2 Messages

5 months ago

WE have Xfinity in two separate homes! The Carmel listing has a payment due and a credit card update with a number is necessary

3

Again

Expert

 • 

31.2K Messages

@user_rlctdd​ 

WE have Xfinity in two separate homes! The Carmel listing has a payment due and a credit card update with a number is necessary

Are you not able to sign in to that account so that you can update your credit card?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 months ago

0

user_rlctdd

2 Messages

Help, must talk to a live person

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5 months ago

0

XfinityMartyR

Official Employee

 • 

1.8K Messages

 

user_rlctdd Thanks for reaching out! You will have to log into your account online to update your payment information. Manage your saved payment methods
Or you can use the Xfinity Assistant. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_rzdqdv

1 Message

5 months ago

This is ridiculous that I am having an issue with my account and I can’t talk to a person just a robot. This is causing undue stress and anxiety for me. You want to be paid but you don’t want to help your customers?

1

XfinityKassie

Official Employee

 • 

1.6K Messages

 

user_rzdqdv Good morning! Thank you for reaching out to our Community Forums Team. I'd be happy to assist you with any thing related to your Xfinity account and services today. I can see it would be frustrating not being able to reach us on your preferred method, and can definitely look into that further as well. Can you please share what you are needing assistance with? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_jikvmb

1 Message

4 months ago

I need to speak with someone

1

XfinityLinda

Official Employee

 • 

1.6K Messages

@user_jikvmb Thank you for connecting with us about needing to speak with someone. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_bdta08

1 Message

3 months ago

I NEED TO SPEAK TO SOMEONE 

0

0

user_t1he1y

2 Messages

2 months ago

20+ year customer that needs help ASAP.  1) My Seasonal Convenience Plan has the wrong end date. 2) My credit cards were hacked and auto pay did not go through.   The credit cards have been replaced and I need help in auto pay 3) Can't actually see what my line item charges are and want to pay my bill ASAP if everything has been accurately corrected and my billing errors are credited.

0

0

user_86lor9

1 Message

1 month ago

why cannot I not get a human on the phone Xfinity?????????????????????????????? Been trying for an hour!!!!!!!!!!!! Your service is terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111

0

user_ba22aa

Visitor

 • 

6 Messages

21 days ago

I am having the same difficulty. Xfinity makes it impossible to speak to an actual person. They increased my fees, despite a contract stating fees would not be increased for three years. Now I want to know if I am obligated to maintain the contract? I am looking into other options. Very frustrating.

5

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XfinityBradM

Official Employee

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830 Messages

@user_ba22aa The price guarantee with our current contacts and even ones within 2 years are strictly for the services. The cost of service for Xfinity Internet, TV, Voice, and Home Security would not increase while you're under a term agreement. However, taxes, fees, equipment charges and essentially everything outside of the services are subject to change. These yearly price adjustments help us consistently improve our products and services, strengthen our network, invest in new technology, and cover the rising costs to our business. 

The cost for terminating a contract only incurs when you terminate all of your Xfinity services. If you remove one service and keep another active or simply change your current plan you would not see any penalty fees. Utilizing our plan builder is a great way to explore the current options for your account when you're logged in with your Xfinity ID. We have a great resource for locating your term agreements through the Xfinity.com web portal.

  1. Log in to your Xfinity account.
  2. Click on the Account (person) icon in the top right.
  3. Select Account and Identity.
  4. Scroll down to LEGAL AGREEMENTS AND CONTRACTS and select Legal agreements.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_t1he1y

2 Messages

Does not explain the horrific customer service by Comcast!  
Maybe if they actually cared and listened to their customers they would offer an option to speak with a competent CSR.

No wonder their stock price has rightfully been in the toilet.

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21 days ago

0

XfinityDemitrius

Official Employee

 • 

1.6K Messages

Hey @user_t1he1y, Thank you for visiting our official Xfinity Forums Community support page. If you happen to need any assistance regarding the Xfinity account, billing, and services, please do not hesitate to create a public parent submission post under the correct board and our team and I will assist as soon as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_h4cang

1 Message

I'm having the same problem I just want to add a phone line and I can't talk to anybody to do it

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3 days ago

0

XfinityAmandaB

Official Employee

 • 

1.9K Messages

 

user_h4cang If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to help get a line added for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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3 days ago

0

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