2 Messages
Speak to a representative
I need to speak to a representative. If I can't, I'm going to cancel my plan. How do I speak to a representative?
Live chat bot doesn't work; it's ineffective and useless. I need to speak to a human being (or a good approximation of one).
Accepted Solution
XfinityArmand
Official Employee
•
2K Messages
5 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_pudk11. We are so glad to hear from you and are happy to assist in any way that we can. So sorry to hear that you are having an issue with the Xfinity Assistant. No worries. This forum is monitored by specialists that are Xfinity employees that are here to help ensure you are having the best experience with your service and can help get things ironed out. Since we are a social media based team, we work primarily through the social media platforms we are contacted on. I'd be happy to help here! Please feel free to shoot us a private message with your details, and we can get to the bottom of things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
2
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user_67hocy
2 Messages
5 months ago
I need to talk with a representative
0
user_rlctdd
2 Messages
4 months ago
WE have Xfinity in two separate homes! The Carmel listing has a payment due and a credit card update with a number is necessary
3
user_rzdqdv
1 Message
4 months ago
This is ridiculous that I am having an issue with my account and I can’t talk to a person just a robot. This is causing undue stress and anxiety for me. You want to be paid but you don’t want to help your customers?
1
user_jikvmb
1 Message
3 months ago
I need to speak with someone
1
user_bdta08
1 Message
2 months ago
I NEED TO SPEAK TO SOMEONE
0
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user_t1he1y
1 Message
29 days ago
20+ year customer that needs help ASAP. 1) My Seasonal Convenience Plan has the wrong end date. 2) My credit cards were hacked and auto pay did not go through. The credit cards have been replaced and I need help in auto pay 3) Can't actually see what my line item charges are and want to pay my bill ASAP if everything has been accurately corrected and my billing errors are credited.
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user_86lor9
1 Message
12 days ago
why cannot I not get a human on the phone Xfinity?????????????????????????????? Been trying for an hour!!!!!!!!!!!! Your service is terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111
0