Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (29.1K)
Closed
Cancel max
Hello, I am looking to cancel my max hbo subscription through xfinity. When I look up how to do this on xfinity, it tells me to go to max and complete it there, however, when I do that, max tells me to log into my xfinity account and manage it there! Please help me remove the max subscription from m
Question
•
Customer Service
Hello @user_30e1b7 As an iPhone and iPad user myself I understand the frustration with the iPad version not being up-to-date enough for some apps. In order to use the Xfinity Stream app you must be running iOS 13.0 or later.
Not able to download iOS 13.0 on my older iPad & not able to access xfinity streaming app
Please advise on streaming app on an older iPad that can’t download iOS 13
Question
Accepted Solution
Official Solution
Closed
HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
Question
•
On Demand
Closed
Scam
So basically I would like to elaborate it for you, As I see that you pay $115/month for Internet and generally if we add iPad on account then it costs $40 additionalHowever for you we have a discount code of $40 on your Internet account. So if we add an iPad for you it will cost $40/month but your I
Question
•
Customer Service
@XfinityChristy this iPad does not give you that option to do that but I hard booted iPad and router with same results what is next? It works to because it was on our centurylink network for 20 years
Old iPad 9.3.6 will not connect to Xfinity network
Old iPad will not join network but if you turn cellular on it will join thru another iPhone
Question
Hello, @user_c4ebfe. We will get to the bottom of this! Are you able to watch HBO Max on any devices such as a cable box, a cell phone, or a PC? Do you see the same your HBO subscription through Xfinity has expired message?
HBOMax streaming stopped working - "Your HBOMax subscription through Xfinity has expired."
HBOMax streaming no longer works. I have subscribed to HBOMax through my Xfinity account for about a year. I have a Tivo with a Xfinity cable card, and can see HBO on cable no problem, my bill is current and paid, I haven't canceled HBO. Last year I also used the HBOMax app on my AppleTV box to stre
Question
@zfastss I'm having the same exact issue. Except for me it shows HBO Max is are already active, but Hulu/Disney+ have the same "Activate" problem you are having. Pretty sure the bundle is for all three, so I don't know why the HBO Max
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
@GAP100 wrote: keep getting error 14001 on my ipad saying I need to update. Go to app store and it just says "open", not get or update. Still works okay on my phone. Any ideas? the stream app minimum iOS level for the stream app is 12.0 - what ve
How to send feedback to Comcast VP regarding Stream for older iPads 14001 error
Here is where we can vent our frustrations regarding the recent change to our belove it Xfinity Stream for our iPad 4 and older. I'm sure that he doesn't read them, but it's a start. Please express your opinion
Question
Closed
Live chat support was asking for SSN to get a promotional deal involving an ipad
Is this correct? Could someone review the live chat i was involved in to confirm if this is correct or not?
Question
•
Customer Service
So, you had a hardware issue. If it’s not your X1 box or cable modem, then it’s a problem with the app (aka a software issue). When the HBO Max app stops working properly and a X1 restart & system refresh don’t fix the issue,
HBOMax on TV shows purple screen not loading
We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha
Question
@PappyEzra Thanks for sharing the trouble you are having with backing up the iPad as well. Are you receiving a network message when you try to back up? With the iPad is there an option to back up off the Wi-Fi network?
Issue with Some Advanced Gateways Preventing Mobile Devices from Backing Up on Home WiFi Network - RESOLVED
An issue was identified earlier this month where some mobile devices were not able to be backed up while connected to the home WiFi network. Our engineering teams have identified and implemented a fix for this issue. All devices connected to their home network should now be able to be backed up with
Question
Closed
Router Issue, was sold something I DO NOT WANT-No one can figure out how to return it
Had a router issue starting on Saturday the August 2nd, 2025, finally had to deal with the Chat line to GET a router replacement. They said it would take until Wednesday to get one mailed OR I could go to a store. I chose store AND it took 4 stores to get the slightly better version that I already h
Question
•
Devices
Accepted Solution
Closed
APPS 04036 dune 2 only
HBO DUNE 2 gers this error trying to start. NO other HBO movie has this issue. Comcast cable box.
Question
•
X1
I wanted to upgrade my internet so I asked the chat agent to help me. He (Raul) told me he could do the following: This is from the original chat on 5/26/25: RAUL: Yes, with this deal you will get Brand new iPad (A16)10:13:58 You will get 1100 MBPS s
iPad Scam
I just signed up to the free ipad promo thinking it’s included in my service. I paid $60 for taxes and shipping, but don’t want need the iPad. I want to cancel before it even gets to me. Please advise.
Question
Do you know what specific version of the iPad this would be? I included the link to the Apple website where you can provide the specific model. I am inquiring about the specific iPad model, the iOS version you have is 9.3.6? Thank you.
Old iPad 9.3.6 will not connect to Xfinity network
Old iPad will not join network but if you turn cellular on it will join thru another iPhone
Question
Closed
Xfinity Mobile calls go directly to VM
I have a iPhone my incoming calls go directly to VM sometimes no rhyme or reason. I have to reboot phone to get calls. This is unacceptable and dangerous I can’t rely on getting emergency calls in or out if needed. I know that is an ongoing issue with Xfinity Mobile. I will go to war over this with
Question
•
Network
Thanks for meeting us here in our community about your Xfinity Stream issues on your iPad, @user_ogvd3d. We're happy to help today. Can you tell me which iPad you have and the operating system? I want to make sure your iPad is still compatible.
Xfinity Stream app on iPad not working
My xfinity stream app on my iPad is not working. It doesn’t load live tv; the tv guide, nor my recordings. It only seems to work when I click on filters and choose “available out of home”. It’s almost like my iPad isn’t registering the Wi-Fi is my home Wi-Fi. All other apps work just fine except the
Question
I’m unable to watch HBO MAX, West Side Story 2021 or Drive my car. I go to On Demand on x1, to Free Movie Week 2022, to either of those 2 movies. I get “ entering third party” to “who Is watching”) because I’ve had a subscription before but don’t now
linda91
commented
4 years ago
to the conversation:
0
1
Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Free Movies Week, inc
Articles