6 Messages
APPS 04036 dune 2 only
HBO DUNE 2 gers this error trying to start. NO other HBO movie has this issue. Comcast cable box.
6 Messages
HBO DUNE 2 gers this error trying to start. NO other HBO movie has this issue. Comcast cable box.
Accepted Solution
user_forlife
6 Messages
29 days ago
It's playing fine today Saturday May 25
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user_75q5d5
1 Message
1 month ago
I'm having the same issue. Restarted cable box, used support chat bot, still will not play Dune 2. Come on Xfinity.....
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arha1
Visitor
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1 Message
1 month ago
Same issue here. Also with Paramount +. Ordered new box. I hope this works.
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user_forlife
6 Messages
1 month ago
Comcast needs to fix their cache issue that doesn't entail wiping out stored account login info.
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user_gtapag
2 Messages
1 month ago
Still haven't been able to open/play Dune 2. [Edited: "Language"] do I pay $291/mo for? Fix it!
(edited)
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KableKlown
3 Messages
1 month ago
Same here. Dune 2 will stream directly, but won't play on Xfinity box. Retarted the box, etc.
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user_ohtdkc
1 Message
1 month ago
Same issue here - and I can save you the trouble of a phone call or chat support.
I called, texted, and chatted w/support - and was advised Comcast is aware of problem and are working on it.
It WILL play direct stream on your computer and SOME set top boxes
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H-boro135
1 Message
29 days ago
Was on chat with MAX help desk last night, and was told no fix so it was escalated to higher tech desk...I'm supposed to monitor my email for ticket update
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XfinityBenny
Official Employee
•
400 Messages
29 days ago
@user_forlife Hi everyone, we are aware and have this being worked on as a known issue. We hope to see it resolved asap. For now, customers can watch the movie using the MAX | HBO watch option, instead of the MAX watch option. You can also use the Max app on other devices, or cast the movie to a smart screen from a mobile device. That will get you back into the action with Muadib and the Fremen.
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