Skip to main content

    Support

    Offers

U
user_h8f1ky
1st Topic

2 Messages

Saturday, October 21st, 2023 11:37 AM

Closed

Old iPad 9.3.6 will not connect to Xfinity network

Old iPad will not join network but if you turn cellular on it will join thru another iPhone 

Question

 • 

Updated 

2 years ago

165

1

0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_h8f1ky Hello and thank you for reaching out via our Xfinity Forums. I would be happy to troubleshoot this connection issue with you. Is this a new issue or a new to your network iPad? Have you tried to forget your network name on the iPad and then do a new search for it? 

2

0

user_h8f1ky

2 Messages

@XfinityChristy​ this iPad does not give you that option to do that but I hard booted iPad and router with same results 

what is next? It works to because it was on our centurylink network for 20 years

2 years ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Do you know what specific version of the iPad this would be? I included the link to the Apple website where you can provide the specific model. I am inquiring about the specific iPad model, the iOS version you have is 9.3.6? Thank you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here