Xfinity Mobile calls go directly to VM

I have a iPhone my incoming calls go directly to VM sometimes no rhyme or reason. I have to reboot phone to get calls. This is unacceptable and dangerous I can’t rely on getting emergency calls in or out if needed. I know that is an ongoing issue with Xfinity Mobile. I will go to war over this with them. I used to work for the mothership Comcast. I know how squeaky the wheel needs to be before it gets grease. Please I don’t want to go that route.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

6 months ago

Hello @user_7loobp, thank you for taking the time to reach out on social media. I understand your concern with the calls, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_7loobp

Xfinity Mobile calls go directly to VM

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