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I have been having this issue for about 4 weeks. Why wasn't this announcement sent directly to Comcast customers. I have talked to Comcast customer service 8-10 times, had a service rep come out and replace my box and still having this issue. No
Intermittent Video Issues Affecting Some Customers
A firmware update was recently deployed to TV Boxes that may be causing picture issues for some customers The update includes a feature that defaults TV Boxes to the highest screen resolution the TV is capable of. This is causing a black screen, blue screen, a 'no signal' messages, or a "flickering"
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Same issue for me in Colorado. My neighborhood "enhancement" was 11/14. Since then, I'm regularly restarting my modem/router/pc. Xfinity can't tell me anything about the enhancement, but Cust Svc says my modem requires an update which means I have to
intermittent internet connectivity ever since maintenance in my area
My internet connection drops several times an hour for a minute or so ever since maintenance was performed in my area. TV on the wireless box, desktop computer, mobile device; anything connected to the internet cuts out. I can not join a work meeting, stream, or game without issues. I did not have t
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Greetings, @Laneyny! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this programming issue. I'm not aware of any lineup changes in the Boston area. The
Channel 7 Boston broadcasting as CNN
I tuned into channel 7 WHDH Boston this morning, and CNN is broadcasting. I thought it might be a glitchy issue with my upstairs secondary box, but when I came down to my primary box, it was the same thing. I tried putting in the numbers in for the channel, talking into remote, and even doing the ar
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We appreciate the update, @user_45697a. I am happy to hear that we were able to replace that cable for you and that it has improved your connection issues. We would still like to look into this and see what we can do to fully improve your connection
Failing SW upgrades causing sporadic outages on Cable Modem
Sometimes my internet connection stops working even though my local network is fine. The cable modem doesn't respond to pings or attempt to connect to it at 192.168.100.1 during this time either. It happened again this morning and booted by daughter out of her Zoom class. After 5 or 6 minutes it wil
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Landline not working with new Xfi gateway
I installed a new xfi gateway this weekend to replace my old modem. The wifi now works much better in my house, but my landline phone is not working properly. I get a dial tone, and I can receive calls, but I can't make outgoing calls--every number I try calling I get a busy signal. I've walked thro
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Home Phone Service & Equipment
Hey @bodmodkub It sounds like the xFi pods may have gone bad. They do come with a 30-Day Limited Warranty but if they're 2nd generation it sounds like you've had it longer. Unfortunately you may need to replace them. I'd be happy to take a look on my
Xfi pods
I have one second gen Xfi pod. It’s worked decently until this last week. I have 1200mps service, and used to get at least 200 on the xfi pod. Now I’m only getting 10mps max, no matter what I do. I’ve tried rebooting everything, unplugging everything, and deleting the pod and adding it again. When I
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I am having the same issue. XFinity tech came out today and thought nothing of the firmware update. They replaced a coax in the box on my houses. My issues with intermittent connection started this last week. Another tech is coming out tomorrow to re
CM3000 Slow Login with New Firmware (V6.01.03)
Hello. I have a CM3000 modem which received the V6.01.03 firmware update this past Wednesday. For the last few days now logging into the modem is extremely slow. The channel signal strength data does not even load now only showing the spinning icon. Only the logs appear after several minutes of wait
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The cablebox in my home needs a new battery?!?
hi. for the past week the permanent cable box located in the master bedroom of my home has been beeping periodically. two days ago, the red light began shining for battery power, auxiliary power and replace battery. how should i address this? will xfinity forward a new battery to my home? thank you,
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Customer Service
@Lsimon Thank you for bringing your experience with this set top box app issue to our attention here at the Xfinity Community Forums. I understand that the issue is not stemming from an Xfinity app, but apps from third parties such as Netflix, Hulu e
3rd party apps running slow on X1
Third party apps are running very slow when using x1. The same third-party apps run fine when using Roku or Amazon fire stick connected to the same system. I need a resolution asap.
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... Once I was talking to the right group, which BTW is this number ... Note that the number posted is not a Comcast number, it's a Tivo customer service number. They can be helpful in getting a CableCard paired, but they can't actually do the pair
Cablecard activation issues.....
You sent I wanted to relate my recent experience. I spent nearly 3 hours on the phone trying to get a cablecard activated. The automated attendant kept insisting to reset my equipment. I needed an installation of a cablecard. I had all the info I gathered instructions from https://www.xfinity.com/su
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@jebsr Careful not to share your private information publicly. For personal information we have the steps I provided above to send a direct message. Let me know if you are experiencing trouble sending a DM. The free equipment upgrade is handled by a
Free Xfinity Upgrade
For over a month every time I'd sign in to check my email, there was an alert Free Xfinity Upgrade so when I tried to upgrade today the cost was $30 more. I'm already paying too much, for too many years. Perhaps I should cancel Every thing, and come in as a new customer to get a good deal because th
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No option to add favorite x1 streaming
The majority of shows have no + sign option to add to favorites from x1 box on TV. Most times I have to go online to the xfinity site and add it from there. I've tried restarting the x1 box from the menu and have tried unplugging it for 15 minutes. No joy. Should I replace the box?
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Xfinity Stream Website
Thank you for reaching out here @user_u2l6z5. If you are using an Xfinity modem, you would be able to select that network on your Xfinity app, depending on the modem you have. The WiFi connection between your device and the Wireless Gateway can opera
2.4gHz added to system
I need to have 2.4gHz added to my system to run my Epson printer. How do I get it added.
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Hello @user_e71329 Thank you for reporting this to our Xfinity Community Forum. We are getting reports from other customers saying this issue has been resolved. Can you confirm? If ongoing, would you please reset your touchscreen? R
Security hub keeps beeping
After I open or close a door the security hub keep making a double beep sound for at least 10-15 mins. All sensor batteries are good and nothing is open. It just started doing this a few days ago - so something has changed.
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Welcome to our Community Forum, @user_fz0my9! Thank you for letting us know about the pedestals so we can get them taken care of. I'll open a ticket for our technicians to repair or replace the covers as needed. Please send a direct message by
exterior pedestal repair needed
There are several MediaOne pedestals in our neighborhood that have cables exposed because the covers are off or loose. What number do I call to provide addresses of where they are located and get them repaired?
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@user_wucpq8 Welcome to our community forum and thank you @EG for moving this post so we can jump in and help. We can definitely have a technician replace the damaged outside cable and there will not be a charge for that. Please send a direct messag
Outside cable is Damaged .
my outside cable that runs through my wall into my house that connects my the internet to my modem is damaged is their a way you guys can replace it and if so how much will it cost
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The CM1000, appears to have originally come out in Dec 2016, and with technology changes, when something like this does go EOL, that just means it will not be able to support our software/firmware update information. You can continue to use it, just
Netgear CM1000 "This Device is not supported"
Hi, I've been using a Netgear CM1000 that I purchased from Best Buy for a number of years. I used it with Gigabit service, although I currently have 800Mbps Xfinity Service. I have no technical issues. I noticed when I go to the device compatibility site for my device "CM1000" is says "This device i
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It is a Comcast problem. This started for me this week. I can send/receive emails with my comcast outlook email account on my iphone/ipad but not my windows based laptop. I have a separate Microsoft 365 business outlook email account (not through Com
Unable to Access Comcast Email Accounts using Outlook
I just noticed this. I have tried un-installing and installing and still unable to access email. I am able to access email via the website. i have tried uninstalling and installing the account on Outlook, Access to third-party email programs is enabled. Whats going on?
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Hello @woolver, Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start. If your modem is only broadcasting one network, then it will only have one password. If you have 2 networks broadcasting, then yo
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Change WiFi password
I have a separate guest quarter. I want to set up a separate password for that area of my home. Can you help me?
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