Visitor

 • 

10 Messages

Friday, October 1st, 2021

Closed

Failing SW upgrades causing sporadic outages on Cable Modem

Sometimes my internet connection stops working even though my local network is fine. The cable modem doesn't respond to pings or attempt to connect to it at 192.168.100.1 during this time either. It happened again this morning and booted by daughter out of her Zoom class.
After 5 or 6 minutes it will start passing traffic again. When I log into the modem at that point I see these entries in the log.
2021-10-01, 08:35:06 Error (4) SW upgrade Failed after download - SW File corruption
2021-10-01, 08:35:06 Error (4) SW upgrade Failed after download -Incompatible SW file
2021-10-01, 08:35:00 Notice (6) SW Download INIT - Via Config file d11_m_cm1000_silver_c01.cm
Power levels and SNR are very similar before and after this happens and appear to be in the good range. Its a Netgear CM1000v2 modem.
What is this "d11_m_cm1000_silver_c01.cm" file that Comcast is trying to push to my modem? How do I make it stop?
Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here