1 Message
Outside cable is Damaged .
my outside cable that runs through my wall into my house that connects my the internet to my modem is damaged is their a way you guys can replace it and if so how much will it cost
1 Message
my outside cable that runs through my wall into my house that connects my the internet to my modem is damaged is their a way you guys can replace it and if so how much will it cost
EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
10 months ago
@user_wucpq8 Welcome to our community forum and thank you @EG for moving this post so we can jump in and help. We can definitely have a technician replace the damaged outside cable and there will not be a charge for that.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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