Regular Visitor
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3 Messages
Xfi pods
I have one second gen Xfi pod. It’s worked decently until this last week. I have 1200mps service, and used to get at least 200 on the xfi pod. Now I’m only getting 10mps max, no matter what I do. I’ve tried rebooting everything, unplugging everything, and deleting the pod and adding it again.
When I do a connection test through the xfinity app, I get a notification that the pod has weak wifi signal. It will do this even in the same room as the router.
My concern is that it’s not even a year old, and they aren’t the cheapest things. When my gen 1 pods failed within a year they weren't covered.
CCAntoine
Retired Employee
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1.4K Messages
3 years ago
Hey @bodmodkub It sounds like the xFi pods may have gone bad. They do come with a 30-Day Limited Warranty but if they're 2nd generation it sounds like you've had it longer. Unfortunately you may need to replace them. I'd be happy to take a look on my end to see if there is anything I can do. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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