Xfinity Community Forum

Hi, @Curly1, I know it can be concerning about data charges. To look into the specific data plans in your area we will need to be in a DM. Things that you may not realize increase data usage is if you are streaing in 4K where you had not before. That

XfinityChristina

commented

3 years ago

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increased date usage.

In the last couple months my data has increased 200-300 GB. Nothing has changed at my end. I see many others having this same problem and want to know what is going on. I dont want to be charged for overages when im not doing anything to cause this. My August usage was like 650 GB.

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@XfinityGina wrote: "... I searched through our internal documents and was unable to find anything that states using your Stream app/portal while connected to your home network would use your data plan ..." All you had to do was follow the link th

BruceW

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3 years ago

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Xfinity Stream App Data Usage

I have done 2 Chats around data usage for the Stream App. I was told (2 chats, 4 people) that using the Stream App will use up the data that I get (1.2 TB plan). However your website FAQ says this: Will live TV and/or Xfinity On Demand streaming on the Xfinity Stream app or Xfinity Stream

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Suddenly, I have used 2x my average monthly internet data usage in 2weeks. I was able (not easily I add) to chat with a representative and he explained that there is no way to learn what is consuming so much data. He did offer me to be able to pay

user_2bc36b

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3 years ago

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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You can find the usage info (to some extent) via the internet, while Xfinity is trying to figure out why the Xfinity App is broken (on our phones). Go to: internet.xfinity.com, and on the Overview tab, at the bottom you will see a chart with all you

JRharm

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3 years ago

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Check connected devices

For the last few months our data usage has shot up way above normal. I want to be able to see connected devices to see if anything is connected that shouldn’t be, but the app doesn’t work. On the “My Account” app I click the “View connected devices” link and a pop up tells me I need to install the “

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Thanks @Garedmud1 I think the excerpt you cut and paste only discusses about changing from per gig to unlimited data plan. My question has to do with changing between the various per gig data plans available. But you pointed me in the right dire

Chengat

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5 years ago

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Changing Per Gig Data Plan

I have been getting conflicting information from various customer service representatives on this question, so I figure I would ask someone who might have tried this to let me know if this works. I just ordered Xfinity Mobile for four phones. I was thinking of starting with $15/GB data plan and

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Hello @Hornet742 Thanks for bringing your usage concerns to our attention. Are you referring to the usage with your internet service? If so your usage is in our Xfinity App. I have a link that goes into more details about how to check your home usage

XfinityKei

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2 years ago

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Xfinity charging me for ghost data usage

I never use my phone for Data, and I barely use it at all. The hotspot is turned off and every app that might be able to use data in the background has the ability turned off on my phone. Yet every month Xfinity claims it is a good charge and refuses to remove the extra charges. I am very clo

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Slow speeds being measured to XB8 Gateway compared to data plan

Hello - I started seeing slow speeds (~300Mb/s) as measured on the Xfi app to the gateway a couple of weeks ago. My gateway at the time was an XB7. Prior to the issues I was seeing close to 1Gb/s on a consistent basis. After a few days of seeing the slow speed measurements, I called tec

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Your Home Network

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Thank you for the response. I have spoken with at least 6 different xfinity associates. All of them initially show me the false data consumption for the past three months and then suggest I spend more money for an unlimited plan. I do not need an unl

user_ygdd2y

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4 months ago

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#datausage

I’ve tried three times to post about the false data usage you are charging me for and magically it won’t post. Reimburse me for the false data usage charges and stop lying on my bill or I will switch ISPs next month, no question.

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Email Error: The provided login data to access mail server imap.comcast.net sees to be wrong.

I have been trying to resolve this issue for over a week now. When I log into my email whether on my laptop or phone I get this error message. I had something similar in the past and when contacting xfinity/comcast support, I was taken through steps to fix/resolve the issue. I do not recall what tho

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Email

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@Wilver529 - I'm sorry to learn the issue persists after the service visit. Have you considered using an Xfinity Gateway? Some benefits of rending an Xfinity Gateway include access to millions of Xfinity WiFi hotspots while away from home, helping to

XfinityThomasA

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3 years ago

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Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

I've been getting regular intermittent internet connection issues. It happened months ago and I ended up replacing both my modem and my WIFI router. Until recently it has been happening very sporadically but within the last couple of months the dropped connections has picked up. I have

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@user_d263b5 yes I am so frustrated. I have now spent two weeks trying to identify which device is using the extra data - per the tech's recommendation. I have identified all of my devices and then assigned them to myself and my husband. But I still

user_7f34a6

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3 years ago

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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Like all of you, I went from using about 400gb of data monthly, to suddenly be over each month starting in 2022. Nothing about my daily consumption has changed, and Xfinity support has zero idea how to address this issue. I'm continually told by supp

user_dcadad

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3 years ago

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2

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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Biggest mistake of my life

Switching to Xfinity mobile was the biggest mistake of my life they lied to me about the cost I’m not paying more than I did at Verizon and Verizon doesn’t slow down your data usage after a certain amount of gigabytes my phone calls are terrible they keep cutting out my text messages keep sending as

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Plan

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I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. I am waiting to hear back from

user_3f0513

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3 years ago

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G

Sudden spike in data usage

I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. I have been with Comcast/Xfinity for YEARS. I have never gotten close to reaching my data limit. I've never gone over 700GB in a month, ever. Starting last month, February, my data usage spiked and we

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It seems that they arent actively monitoring their own forums with real people. I keep reading the responses to genuine concerns and questions and it's all met with the same response or line of responses. Contact the Customer Security Assurance team

user_4e425f

commented

2 years ago

to the conversation:

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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Accepted Solution

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Xfi app Showing Multiple Versions of one device as On WiFi. Explanation?

I named all of the devices using WiFi in our home on Xfi so that I can see which ones are using the most data and to monitor my kids’ usage. However, I’ve recently started noticing 2 or more versions of the same device (i.e. Joe iPhone X suddenly has Joe iPhone X-23 and Joe iPhone X-264) listed in t

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Xfinity App

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This month my data usage increased dramatically. According to my router Tot Mbytes Avg Mbytes Today

user_b7256c

commented

3 years ago

to the conversation:

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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Closed

overcharged on mobile

I was overcharged four months in a row. Suddenly, the bill jumped and consistently stayed high. It is 100% impossible for our data usage to have increased when both lines never left the house for several of those weeks. After my complaint, I was contacted by LaToya D. She le

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Plan

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I have internet only and approved customer owned gateway. I check and write down my internet usage daily, and like everyone else my usage (within) the past 2 days has doubled and the usage showing for the past months have doubled also.

nickp1

commented

2 years ago

to the conversation:

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those

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After months of stable monthly usage (400-700GB), we are all of a sudden surpassing our monthly usage allotment. We have changed anything during this time. In fact, I haven’t even done online gaming this month and our usage somehow doubled.

user_a85409

commented

3 years ago

to the conversation:

4

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Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

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