Xfinity Community Forum

U

#datausage

I’ve tried three times to post about the false data usage you are charging me for and magically it won’t post. Reimburse me for the false data usage charges and stop lying on my bill or I will switch ISPs next month, no question.

U

Thank you for the response. I have spoken with at least 6 different xfinity associates. All of them initially show me the false data consumption for the past three months and then suggest I spend more money for an unlimited plan. I do not need an unl

U

#datausage

I’ve tried three times to post about the false data usage you are charging me for and magically it won’t post. Reimburse me for the false data usage charges and stop lying on my bill or I will switch ISPs next month, no question.

35

1

0

#datausage

I’ve tried three times to post about the false data usage you are charging me for and magically it won’t post. Reimburse me for the false data usage charges and stop lying on my bill or I will switch ISPs next month, no question.

35

1

0

B

Suspicious Internet Usage Spike by Xfinity

I have texted, called, and spent hours with agents and nothing has been resolved. I have been told many other users have reported the same issue to Xfinity and that Xfinity was investigating an internal problem that has affected users. After being assured that my case would be thoroughly investigate

1.3K

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B

Suspicious Internet Usage Spike by Xfinity

I have texted, called, and spent hours with agents and nothing has been resolved. I have been told many other users have reported the same issue to Xfinity and that Xfinity was investigating an internal problem that has affected users. After being assured that my case would be thoroughly investigate

U

Same experience here. Theft and deceit is what I call it. I’d like a refund for the $100s I’ve spent in false overages over the last few months please.

U

Severe Data Overage

Ever since you came out to the neighborhood to update your equipment, our data usage has skyrocketed. My bill went from $80 per month to $165. According to you, we used an unprecedented 90% of our 1.2TB allowance in the first week of the month. This is just impossible. You will try to tell me to che

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3

U

Severe Data Overage

Ever since you came out to the neighborhood to update your equipment, our data usage has skyrocketed. My bill went from $80 per month to $165. According to you, we used an unprecedented 90% of our 1.2TB allowance in the first week of the month. This is just impossible. You will try to tell me to che

U

Wow. Glad I’m not alone. I don’t know what happened, but my wife and I live alone and haven’t introduced any new devices, habits, or anything of the sort. The first 6 months, we used 500Gb or less. On month 7 I downloaded some torrents, not thinking

U

Severe Data Overage

Ever since you came out to the neighborhood to update your equipment, our data usage has skyrocketed. My bill went from $80 per month to $165. According to you, we used an unprecedented 90% of our 1.2TB allowance in the first week of the month. This is just impossible. You will try to tell me to che

82

3