Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

@EG​ Just uploaded the SNR and power level data.

@Wilver529​ The tips about splitters may not apply unless there is/are a hidden splitter(s) somewhere (perhaps in a wall), but I'm including them anyway.

The downstream power is on the low/weak side and it may be intermittently fluctuating even lower to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.

Good luck !

@Wilver529 - I'm sorry to learn the issue persists after the service visit. Have you considered using an Xfinity Gateway? Some benefits of rending an Xfinity Gateway include access to millions of Xfinity WiFi hotspots while away from home, helping to save on cellular data usage and mobile billing costs.

Not to mentioned complete customization and control of your home network with Xfinity xFi! Xfinity xFi provides a personal Wi-Fi experience with our free, easy-to-use Xfinity app that lets you set up your home network, find your password, see what devices are connected, set parental controls and even pause Wi-Fi during dinner or bedtime.

@XfinityThomasA​ How do I go about renting a modem and gateway from Xfinity?  Is this something I can install and setup or do I need a service call?

@Wilver529

Great question! We can help you to set up a Xfintiy Gateway. We can actually process the order online and ship it directly to your doorstep. They come with a self-installation kit so you can easily set it up yourself. Of course, we are with you each step of the way to make sure the activation is successful.

If you would like to set that up with us today, or at your convenience, please send us a direct message, and we’ll get that going for you!

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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