Visitor
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3 Messages
Email Error: The provided login data to access mail server imap.comcast.net sees to be wrong.
I have been trying to resolve this issue for over a week now. When I log into my email whether on my laptop or phone I get this error message. I had something similar in the past and when contacting xfinity/comcast support, I was taken through steps to fix/resolve the issue. I do not recall what those steps were.
While on the computer, I am logging into Xfinity directly to their website for my email. I have two comcast email addresses and for years it has been set up so that I can log into one and see the 2nd one without having to log out and go to the other email. Have had it set up like this for years and works very well to be this way. So while logged in, I can jump down to the secondary email to check inbox, compose, etc. and then jump back up to the other for same. No signing in and out of each. All of a sudden getting the message:
Error
The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.
and for the secondary email there will be a ! in a triangle. When you hover over the ! get the message: There is a problem with this account. Click for more information. When in next screen for the secondary account listed under accounts, there is this message:
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
I have reset the password for both my accounts. Logged out and back in. Still same and not sure what to do.
I haven't done anything and this all of a sudden occurred. I spent over and hour on the phone yesterday with an xfinity customer service person and she could do NOTHING to help me. I have been a customer for many years but if we can't get this resolve quickly I may need to take service somewhere else. Very frustrating to visit with someone who is very difficult to understand since they speak very poor english and she had no clue how to help me.
Thanks for your help!
XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
Is this issue happening when you access via the xfinity.com website to access your email? if so, you will want to click the gear icon on the top right and click on "email settings". Once you are in the email settings, on the left hand side there will be a section for managing any additional email accounts you have added to your account. This will be located under the "accounts" selection. By default there will be a single line of "e-mail" - any additional accounts you have added to your mailbox would be listed subsequently after "e-mail". If there are any additional lines, those would be the extra accounts you would want to review the settings for and update the password on. If the issue is not on the xfinity.com website accessing email and its a third party application, you would want to find the account management portion of the settings and update the passwords for your email accounts in the third party email client.
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