Regular Visitor
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5 Messages
Xfinity charging me for ghost data usage
I never use my phone for Data, and I barely use it at all. The hotspot is turned off and every app that might be able to use data in the background has the ability turned off on my phone. Yet every month Xfinity claims it is a good charge and refuses to remove the extra charges. I am very close to going with another company but wanted to ask here and see if anyone else has had this problem?
XfinityKei
Official Employee
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1.4K Messages
2 years ago
Hello @Hornet742 Thanks for bringing your usage concerns to our attention. Are you referring to the usage with your internet service? If so your usage is in our Xfinity App. I have a link that goes into more details about how to check your home usage https://www.xfinity.com/support/articles/data-usage-usage-history.
If you're referring to your mobile usage for your cellular device we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7!
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