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XiD P box HDMI input and Chromecast
Is it possible to use a Chromecast 2nd gen through the XiDP box by plugging the Chromecast into the HDMI input?
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X1
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Missing Trade In Credit
I got a new phone and traded in my existing paid off phone during their promotion to receive $600 off my new phone purchase spread out over 24 months. This was April 8. I sent in the phone, received confirmation it was ACCEPTED and would receive my credit. This shows in numerous places in my account
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Plan
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Clicking on Port Forwarding on Xfinity app doesn't respond.
Hi, I'm using Xfinity internet and my xfinity gateway is TG1682P: HW Version: 9.0Vendor: ARRIS Group, Inc.BOOT Version: 4.2.0.39Core Version: 10.1.10Model: TG1682PProduct Type: XB3Flash Part: 256 MBDownload Version: 10.1.10.SIP.PC20.CTSerial Number: [Edited: "Personal Information"]When I enabled the
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Your Home Network
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WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical occ
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Your Home Network
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HBOMax not compatible with older HBO bundle plans?
I have had HBO bundle since 2016. My monthly bill shows included HBOMax in the plan. I had access to HBOMax streaming until this morning. When I try to login to the HBOmax website or app (phone and tv) it says that my Xfinity subscription has expired. HBOMax will then ask me to link a subscription.
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Channels and Programming
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Can not check speed to XB8 Through the Xfinity App
I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfi
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Xfinity App
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Can I get with Flex, Local TV Stations, or do I need an external antenna
Not sure where to put this question as there isn't a fliex topic listed as an option Can I get with Flex, Local TV Stations, or do I need an external antenna I moved to a new location, and got flex with my service. Seems nice. When i went looking for my local stations, I do not see them. I used to u
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Flex
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Update on serviceability ticket
I have an open serviceability ticket to determine whether Internet service is available at a new address. Is it possible to check for updates on this ticket online, or do I need to call the customer support number? I have a ticket number I can share with a support representative, but can't seem to c
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Customer Service
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Discovery+ app not working
The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.
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Flex
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Text from Xfinity number regarding debt collection
I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get
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Billing
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Neighbors cable line on my property
My neighbors new wifi line is on my side of the fence into my yard and through new expensive landscaping. I did not grant any permission for this. I need the ki e buried on her side of the fence leading to the box via her property. Who can address this?
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Customer Service
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Arris G54 Upload Speed
I recently bought the Arris G54 modem and it is connected to my xfinity internet but I am still capped at 40Mbps upload speed after xfinity provisioned it. I get 1400Mbps download speed but not the 200Mbps upload speed I should be getting. I have read other posts of people with the same modem gettin
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Your Home Network
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New box--Error Code RDK 03004
New TV customer, had box delivered today. Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mode,m. When all 3 are connected I get the error code RDK 03004 and it asks to check all connections. They
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X1
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Xfinity Starter Package Stolen off Porch
I was supposed to get delivered an Xfinity Starter Kit that included the Xfinity Flex router/modem. It was stolen off of my porch and now I am unable to use the internet since I have no router/modem of my own. Can I be resent another starter kit and am I offered theft reimbursement?
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Customer Service
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New Receiver with Xfinity
I have a new Yamaha RX-A2A Receiver. Xfinity X1 cable plugged into in HDMI 1. Fire TV 4k stick in HDMI 2. Chromecast in HDMI 3. Connected to 65" LG OLED TV. Everything works until I switch from either the Fire TV stick or Chromecast back to the HDMI 1 - Xfinity cable box. What happens is that all co
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X1
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Transfer Xfinity Account to roommate
Can someone please assist me in transferring my Xfinity Account to my roommate. Thanks.
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Customer Service
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Main DVR box works, 1 satellite box getting RDK-10000
I've restarted the satellite box multiple times as well as restarting the main box first. No luck. Kinda gave up and bought a fire tv stick figuring I'd use the Xfinity app. That doesn't work either. Says I have to be on my home wifi (of course I am on my home wifi)
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X1
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New construction. Drop bury request
Hello, We are in a neighborhood served by Xfinity. This is a new construction and close from the road. We had two different installation technicians come on two separate occasions, only to say they can't run a cable from the street to the house, because it needs to be buried under the road. This is
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Customer Service
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Insights community
I'm trying to log into the insights community. It's not let me
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Customer Service
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After Comcast work in our area the Modem Router was apparently fried
Yesterday morning the internet went out. We were advised there was an outage in our area and there was a technician working on it. Several hours later I received a message that the work was completed and the internet service was working. Our 1 year old NetGear was only showing that the power was on
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Customer Service