1 Message
Clicking on Port Forwarding on Xfinity app doesn't respond.
Hi,
I'm using Xfinity internet and my xfinity gateway is TG1682P:
HW Version: 9.0
Vendor: ARRIS Group, Inc.
BOOT Version: 4.2.0.39
Core Version: 10.1.10
Model: TG1682P
Product Type: XB3
Flash Part: 256 MB
Download Version: 10.1.10.SIP.PC20.CT
Serial Number: [Edited: "Personal Information"]
When I enabled the Port Forwarding, it told me to go to Xfinity app to perform the configuration:
However, clicking on the Port forwarding option from the Xfinity app, nothing happens. Is this something wrong with my modem or my app?
Thanks!
Accepted Solution
XfinityBillie
Official Employee
•
3.3K Messages
2 months ago
@hong_l Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
For the service you are needing assistance with we actually would need to refer you to the Xfinity Assistant or the NOW Support page for further assistance. Our team here on social media does not have access to the tools needed to troubleshoot NOW products. We appreciate your understanding.
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