Main DVR box works, 1 satellite box getting RDK-10000

I've restarted the satellite box multiple times as well as restarting the main box first. No luck.

Kinda gave up and bought a fire tv stick figuring I'd use the Xfinity app. That doesn't work either. Says I have to be on my home wifi (of course I am on my home wifi)

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Accepted Solution

J

Jim418

Visitor

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3 Messages

1 month ago

The new box resolved that problem.

The error I was getting on the Xfinity Stream app on the Firestick (must be on your home wifi (which I was)) turned out to be because I own my modem/router and it wasn't registered on Xfinity as my home modem/router (it was working fine but wasn't registered). Leaving this note in case it might help someone else.

1

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XfinityJorge

Official Employee

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1.8K Messages

Thank you so much for the response and update. If there is ever anything else we can help with, please do not hesitate to reach out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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MikeB39A

Problem Solver

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609 Messages

1 month ago

Key steps to try:

Power cycle your Xfinity box: Unplug the box from the power outlet for 10-20 seconds, then plug it back in and wait for it to fully reboot.

Check cable connections: Ensure all cable connections to the Xfinity box are securely plugged in.
Perform a system refresh:
- Access the "Settings" menu on your TV.
Navigate to the "Help" section.
Select "System Refresh" and follow the on-screen instructions.

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J

Jim418

Visitor

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3 Messages

Thank you. Did all those and no luck. Called Xfinity, they did their troubleshooting and are sending me a new box.

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1 month ago

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XfinityShawn

Official Employee

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1.1K Messages

Jim418 We are glad to hear that you were able to get a new box sent our through our phone representatives. They are the best at what they do. My team will also be here if you should have any further issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

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Jim418

Main DVR box works, 1 satellite box getting RDK-10000

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