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ANSWERED: How to Connect to an Xfinity WiFi Hotspot

​​Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against

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ANSWERED: How to get Hulu on Xfinity X1 and Xumo

​ ​​ Watch your favorite Hulu content directly on your Xfinity X1 or Xumo Stream Box devices! To access the Hulu app, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models aren’t supported) or Xumo Stream Box.Xfinity Internet (any level of service).A Hulu subscription. If you don’t have

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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform — and usa

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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it

This article provides an overview of the YouTube app on Xfinity X1. Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet serviceA compatible X1 TV Box (excludes RNG150s) Access and use the YouTube app To access the YouTube app, press the xfinity button on your remote control and n

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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

​ ​​Question:​ ​ ​​ ​ ​ ​​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​​ ​ ​ ​​ ​​Answer:​ ​ ​​ ​ ​ ​​ Xfinity makes it easy to put your services on hold Stay Connected to you

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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?

​ ​​ ​Catch out-of-market games with MLB Extra Innings. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices.What you'll need You'll need the following to purchase MLB Extra Innin

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex streaming TV Boxes, see what's Xfi

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ANSWERED: What is Xfinity Stream on Roku and how does it work?

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models: Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, D000XRoku Streaming Media Players:Roku Ultra (4640X, 4660X, 4670X, 4800X), and Roku Ultra LT (4662X)Roku Express (3700X, 3900X, 3930X), Expre

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To update yo

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after followi

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ANSWERED: How to Return Your Xfinity Equipment

Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve

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ANSWERED: How do I log into my Xfinity provided Modem?

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​​ ​​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool at ​​http://10.0.0.1​​. If yo

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.A router connects your wired and wireless devices to your modem. The Xfinity Wireless Gateway puts the

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ANSWERED: Xfinity X1 Boxes and IR Locations

The purpose of this document is meant to be a reference to IR (infrared) receiver locations on the lineup of XFINITY X1 Set-Top Boxes. Each type of STB will be listed with a picture of the device, a yellow marker indicating where the IR receiver is, and a brief description of the device along with i

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ANSWERED: How to fix the "One moment please with ref code s0a00" error?

​ ​​Question​ ​ ​​I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?​ ​ ​​ ​ ​ ​​ ​​Answer​ ​ ​ ​ ​​***Created by our Community***​ ​ ​​ ​ ​ ​ ​ ​​If you have the S0A00 error message it means your TV

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​​" works for stra

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Peacock Subscription Activations

**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For additional

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Please bury my drop

There is an orange cable in my yard

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Lost Platinum Status After Move

I have been a Comcast customer for over 20 years. I recently moved to a new home and lost my platinum status when I transferred my services. I could not find anything in the help section on this. It was bad enough I lost the package I had for 10 years and was forced to get a new one. The commercials

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New Construction Service

I am trying to get Xfinity service at my newly constructed house. When I put my address in online it isn’t being recognized. My neighbor 1 house away has Xfinity service. How do I get my address recognized?

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