I received an email on July 18 that I could redeem peacock premium with Xfinity Rewards. I redeemed my reward in my Xfinity account but when I click on the Xfinity Assistant I don't see the option to activate it. Have tried many times.

On May 3, I ordered a new "TV Box" to replace my old one. Order confirmation was received the same day. I have not received the box within the 3-5 day estimated shipment window. Will I receive a tracking number or some other means to monitor shipment of the package. Sincerely,

​Hi,​ ​I would like to open a Serviceability request for a new construction home in a neighborhood with service. Can you contact me and help me submit the request please.​

At my home in Monticello, Indiana there has been an orange cable laying in the yard for over 6 months. It needs buried or it will get chopped by the lawn mower.

I keep getting charged for an unreturned TV box but when I check my devices nothing show up. I think this happened because I changed my plan at some point and I'm supposed to return it, even though it came "free" with my last plan. I do not have it anymore, how do I stop getting charged?

I was just looking for an update or an email that I was supposed to receive about the delayed status of my traded in phone with xfinity mobile. I spoke with an agent on Tuesday & they assured me I'd receive a follow up confirmation email about my device that I traded in & I did not receive t

Recently had a power outage the killed every coax outlet in my apartment, I spent almost a week power cycling and sitting on the phone with the my assistant bot tightening wires and going in circles not able to actually speak to someone outside of equipment returns. Have guaranteed its the coax cabl

I received an email about my equipment being on its way but the button that says "Track your order" doesn't work. There is no link connected to it, and clicking it does nothing. I want to be able to track my order. How do I fix this?

I'm in need of your Service has been interrupted for past due only to applnth e ACP BENEFITS TO GET IT APPLIED TO NEXT MONTH BILL CAN U PLS HELP ME RESTORE MY SERVICE. I MADE An arrangement for the 8th an still no service. address [Edited: "Personal Information"] [Image Removed: "Personal Informati

Please work with PBS to provide the missing content.

Are initial questions marked as 'Private', if not then why did that happen? I am trying to post an issue in the internet area, and my initial post is marked as 'Private'.  Is it under review first?

I noticed today that after reading a thread, when it goes back to that forums list of threads, it does NOT clear the blue bar. The only way to clear it is to choose the "Mark all as read" option. Also, when I went into this forum, the summary screen said 0 new messages, but 4 had the blue bar.

I'm trying to apply for ACP but am getting this error..."Something went wrong. Check your application and try again. You have 1 attempt(s) left."I don't want to find out what implodes if I use up all 3 tries 🫥If I could get some assistance, it would be greatly appreciated. Thanks!

I created an account and my service address is inaccurate.

Hi, i've been having a problem for the last month or so. If i fire up a large download at high speed, the connection will die after some time.  For instance, downloading the new call of duty which is 100GB at 200MBps will sometimes kill it.  I have a Unifi Dream Machine router, connected

My forum login user name "gergev" has been banned for at least 15 years now, and I don't know why. Perhaps I had a complaint that a moderator did not like? Can I get a release for time served?

I’ve already moved and migrated my service to my new address. Everything in my XFINITY account seems to have made it over with one exception: purchased movies and TV shows/series. Please help!

I have to refresh it 5 times before I can view my email tab, or watch tv online. Why did you replace the old webpage? This new one is the absolute worst and it has been since it's debut!

I signed up for DVR premium to get the extra 150 hours of storage. My DVR still shows > 90% full. I have been on the phone with tech support (a mission to achieve in itself) multiple times. Every time after restarting, 30 minutes of troubleshooting, I’m assured that within 30 minutes to an hour e

I have been connecting to email from Chromebook for the past few years through home network WIFI - now I can access every other website through this connection - except my email account -- I can access Xfinity home page but cannot log in to my account - keep getting "This site can't be reached" wha