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Unauthorized Access to Xfinity Stream App

About a month ago I noticed shows were being recorded and watched on my DVR that I hadn’t recorded. I changed my password and setup 2FA for my account, but unauthorized shows continued to be recorded. It appears that someone has my Xfinity Stream App login information and, unlike Netflix, Apple, Mic

Question

 • Xfinity Stream App

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Cant get someone off my xfinify stream app

I have someone logged into my xfinity stream on their tv. They will not sign out and I have changed my username and password and they are still signed in. I have called xfinity with no help. If this was netflix all I had to do was change the password and everyone gets kicks out and all the xfinity

Question

 • Xfinity Stream App

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Xfinity stream stops playing half way through show

When I stream a recorded dvr show on my older iPad with iOS 12.5.x it stops halfway through a 1 hour show. This only happens when there is no smart resume. When watching a show with smart resume it plays entire show.  I am using the fast forward by 30 second feature to skip ahead.  is th

Question

 • Xfinity Stream App

57

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Background Audio doesn't work with 7.1.0.2246 any longer

I am still on ios13. I used to be on Sprint, but had to move to T-Mobile (because they shut down Sprint). I know that background audio was working while on Sprint. I believe it was still working when I changed to T-Mobile last November. But for the last month or two, it stopped working when using th

Question

 • Xfinity Stream App

110

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XB8 Eligibility

Hi. I am wondering what the criteria are for eligibility for the new XB8 gateway. I am interested in upgrading to the XB8 as I believe my home WiFi network could benefit from its improved capabilities. But I don't know how one can go about upgrading to this latest gateway. Thanks, Andrew

Question

 • Customer Service

50

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Upgrade Gone Wrong

Recently rec’d an upgrade X1 box (XG2v2-P) and finished setting it up.  Everything transferred to include my recordings and favorites.  However, what did NOT return were the two sections:  “Your Favorite Movies For Free” and “Your Favorite Movies Airing Soon” in the “For You” section.

Question

 • Customer Service

62

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Adding unlimited data with own equipment

Hello, I'm having issues adding the unlimited data option to my account. The link on the main website http://xfinity.com/buy/plan/checkout/XFINUDAT ends up giving me an error message and says the item in not available despite the site saying you can, in fact add an unlimited data option with your ow

Question

 • Customer Service

32

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0

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New Account Setup "75% Complete"?

I am a new Xfinity customer, but my account page indicates that I still have not completed setup. ("75% complete") This may be a reference to setting up automatic payments. I attempted to do this, and I see the message that setup was successful, but the main page seems to indicate that it wasn't suc

Question

 • Customer Service

822

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Cannot return/delete show Amazon KFGIWI

I downloaded some shows on my Fire tablet using Xfinity Stream. Returning the shows seemed to fail somehow.  My tablet/Xfinity Stream shows downloaded "On Amazon KFGIWI".  I now cannot delete or watch on either my DVR or Xfinity Steam app.  I tried to download and return again but sa

Question

 • Customer Service

190

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Can't change internet plan

I recently had my monthly bill cost bumped up to around $90 from the $60 it used to be. I get a $30 credit on my account so I technically only have been having to pay $60 monthly with the new bump, but it's still just too much for me, especially for the service I've been getting (my wifi regularly c

Question

 • Sign-In and Account Management

33

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mms messages on xfinity mobile

I recently switched from Verizon to Xfinity mobile. Before switching I had no problem receiving MMS messages. Since the switch I can no longer receive mms text messages. Is there a resolution? If not then I will be switching back to Verizon.

Question

 • Xfinity Mobile

197

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XB8 Availability

I was wondering when the XB8 will be available in the Philadelphia area?

Question

 • Customer Service

345

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Internet usage is over limit only been 4 days

something is off with my internet it's been a couple days when it was extremely slow now I got a notification saying I'm over the data usage I haven't downloaded anything can you look into it

Question

 • Customer Service

43

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Need the XG1v4 for primary 4k box replacement

Can anyone help? Looking for assistance receiving the XG1v4 box to replace the current box that I have on my primary TV.

Question

 • X1

61

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Add to Cloud DVR

I upgraded to 300 hours of cloud dvr storage and want to know what I have to do to get my entire local library to upload to it. Right now it is only showing about half of what I have recorded, which I assume was the most recent 150 hours of what I recorded that is the on base plan. Since I doubled t

Question

 • X1

74

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ecobee Thermostat and Xfinity Hope Touchscreen

I just installed an ecobee Thermostat and it has been installed and working from the Xfinity Home App. However, I cannot get it to show up on the TouchScreen display.   My touchscreen is on a separate Xfinity Home Security Router...does my ecobee have to be on that as well or is it not

Question

 • Devices and Equipment

73

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Internet connection unreliable and disconnects

The past month I have been having issues that have required me to power cycle my modem at least once a day, but it's gotten to the point where that's not helping and I lose connection several times a day Downstream Bonded Channels Channel ID Lock Status

Question

 • Your Home Network

56

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XB7 port availability

I have 3 of the 4 ports in my XB7 in use  - NAS  - TV  - Hardwire to iMac i need the 4th port (to hardwire Sonos  and create sonosnet) but it has a red bar next to it….does that suggest it’s not available or ??? If not available - can I attach a 4-5 port network switch to a

Question

 • Your Home Network

131

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0

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Unknown Provisioning Service Error

I need help getting an old email address back.  User name was changed accidentally and when I try to change it back I receive the Unknown Provisioning Service Error.

Question

 • Sign-In and Account Management

1.4K

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Damage to sprinkler system pipe

Damage to sprinkler system pipe when comcast did cable replacement on my property today. who do i contact to fix at earliest?

Question

 • Customer Service

14

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