We are developing the second phase of a neighborhood in the Villages/Lady Lake Florida. Comcast previously installed lines in the neighborhood before the lots were developed.  We need 2-3 boxes moved because they are located in the middle of driveways.  We own all the land and have the pr

We received a new Xfinity Gateway in April of this year. After installation, we have had no Phone service.  Help.

How do I get the gigabit pro/X6 service? A fiber node was installed and provisioned 240 feet from my house. Looking for some help to get a ticket submitted.

I received a Bad camera through the mail this month September 19th 2024 the store told me they can't replace it I gotta call Xfinity over the phone for a replacement and they tell me they can't replace it I gotta go to the store so there running me around in circles with no help on how to get a refu

I keep getting charged for an unreturned TV box but when I check my devices nothing show up. I think this happened because I changed my plan at some point and I'm supposed to return it, even though it came "free" with my last plan. I do not have it anymore, how do I stop getting charged?

Please work with PBS to provide the missing content.

My Flex box started quick flashing and displays ERROR IMAGE LAUNCH FAILED. All other devices work normally. Has the box failed? How do I get a new Flax box?

I currently have my internet on seasonal hold. That ends next week and I want to add TV. Everytime I attempt to add TV it gives me 4 addresses to select from. Bottomline it that I cannot add TV online. Cannot find a contact number to get assistance, so thought I would try here for suggestions.

I am exhausted from trying all of the different ways that Xfinity wants me to submit my request. Every time I do, something fails, and I am required to do it all over again. Xfinity has reached out to me to opera check appointment to fix a number of problems with Internet and streaming. All I wanna

Hey there, I currently have gigabit pro at my home. However, I am moving to a new address. I would like to set up the gigabit pro service at my new location. I tried to call the 800 number. However, the representative there has no knowledge of this service. Please have someone contact me. Thanks!

​I ordered a router 10 days ago but haven't received a shipping confirmation.​

Hello, I just signed up for Xfinity internet on our new construction home. However, I was unable to select the unit number in the account (there are four units in this building). Additionally, as a new construction, I am told by the developer that everything is wired except an outdoor cable junct

25 year Triple Play customer (if you still call it that) Have noticed others requesting an XB8. Over the years we have become a device heavy home looking for next step up from XB7.  I would like it shipped can I DM the Xfinity Rep who replies so you can check my account details. Do not want to

I recently set up an appointment for installation for 6/26 from 10am-12pm. The email I got confirmed that date/time. But when I went to the appointment details at https://customer.xfinity.com/appointments/status it said the appointment was for 8am-10am. So I went in to reschedule it for the correct

My stream app on multiple devices shows no new recordings since November 23, when I go to the scheduled recordings it shows nothing. I've tried reinstalling the app and a system refresh, neither helped. Very frustrating, I don't use the app often but several times a year it's important it work

I was using the beta but now I can’t get this app to work get black screen. Tried everything I’ve read the posts so is this just LG & Xfinity not compatible

How can I speak to someone who law both people I spoke to on customer service line were so rude and not helpful

I have a question on the Xfinity Rewards program, does it actually use points at all or were points originally used and later no longer used? Thanks!

My service was disrupted on 8/27/24 from 9:30p - until 8/28/24 until about 3pm. It appears it was only at my house.  Can you tell me what this was relating to?? Thanks

Hello, I would like to see if I am eligible for Xfinity's Gigabit Pro service in Fort Lauderdale, Florida. I saw that others are supposed to send a direct message to start the process - and I'm happy to do that, I just don't see an icon to do so. Please advise how I can start. Thank you