Phones have been paid off in full for 6months to a year, will not unlock them. Was told several times that it will be unlocked! Phones should unlock automatically within 48 hrs after paid in full! Terrible business how are they doing their customers this way! Trapping them. I will go to corporate!

I received a call saying my apartment's address is not in the system. It is an established apartment complex built in 2019 and other residents at the complex have Xfinity. The address can be found on Google if you type in the apartment complex's name. She gave me a ticket number and said it would ta

I moved yesterday and last night I tried to use the "Move/Transfer service" feature. Which worked in activating the internet in my apartment but my Flex Streaming box won't connect. Also when I try to change my service and billing address, it still says my former address. When I go to edit that I ge

How can I have my partner name be on bills and get notifications about new statements the same way I do?

Does anyone know if Xfinity will allow multicast on either x1 or the stream app?

I will leave the current place soon and I would like to transfer the account and service to my roommate. What should I do about that?

Hello Customer Service- My electrician is asking for our underground cable to be marked by a Comcast technician. How do I submit a work order for this? Thanks!

Horrible--Yamaha ATS-1080 soundbar from Costco, cannot pair with the X15 remote despite all codes tried. Anyone have the correct one? Cannot seem to get it to work with HDMI Control either despite enabling and disabling on the soundbar multiple times and running from X1 box straight to HDMI port on

A few weeks ago I went in to a xfinity store to add 2 wireless tv boxes. To my surprise when I got home I realized I was given wired boxes. After speaking to customer service and several failed attempts to activate the boxes on my end the rep activated the boxes on their side. And scheduled a servic

I've spent countless hours troubleshooting our Xfinity Internet, including multiple customer calls and a technician visit. We have the 1000Mbps service with unlimited data. Here are the symptoms:When it's good, it's perfect. When it's not good, randomly for several hours at a time:League of Legends

Why is there a notice that states guide data missing when trying to use the TV Remote app.? It’s always worked before just recently has stopped working. Why is this? And when will it be fixed? Very frustrating.

I don't want my email address to be my community forum ID. I don't recall ever being given the option of choosing an ID for the forum. Can you help me change it? Thanks

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

audio on some channels are in Spanish

I have a TV that is not hooked up to a Comcast box, but is connected to Roku. I want to watch Peacock Premium on it, as I have that service with my X1 box, but it asks me for a username and password. Is there a way to obtain a username and password (even if temporary) based on my X1-included service

Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!

My husband and I recently switched to Xfinity mobile. With our previous provider, we were sharing 1GB of data (for 3 years) and never used it all.  We went with the same plan with Xfinity and quickly reached 50% so switched to unlimited (for both).  I am now using approx. 2GB and his is u

I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an

Hi, Looking for some help with this issue. My modem loses its connection multiple times per day - sometimes for a few minutes, and sometimes for up to an hour.  Probably happens 10 times a day.  I've tried restarting the modem, and sometimes that fixes it and sometimes it doesn't. 

Getting a new computer; is there anything I need to do to connect?