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Thank you for your reply. I have confirmation I was able to claim a pin but it was never sent to my address. Exciting benefits become available but aren't necessarily received even if claimed? 🤔
xfinity reward olympic pin not received
I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into
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VISA debit card
I have asked this before with no answer. I received a VISA $50 debit card but did not get or set a PIN for it and no one will accept the card without a PIN. How can I set PIN?
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Plan
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I can't check my Voice mail any more
Now every time I select Voice while viewing my Email I see the following. I thought you wanted me to change my PIN so I did. That did not help. What do I do so that I can check my voice mail and my call history again?
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Home Phone Service & Equipment
@scolbert63 100% same. They wouldn’t give the old number back which just made the overall experience worse. They said the only way possible to send the transfer pin was via text TO THAT PHONE… the phone didn’t work, THEY were incapable of fixing it,
Don’t waste your time
Do NOT get Xfinity mobile. I was on the phone for over 4 hours to try and get the phone activated and number ported. Came down to “you need to go in to the store and purchase an item to see if that will make it work”. AFTER 4 hours. 8 people I talked to.. EIGHT and nothing was resolved at all. Horri
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@XfinityDilary Just followed the link Changed the pin and security question. Logged out, cleared history/cache on browser then logged back in and same pop-up. Done this several times now.
Voicemail pin pop-up
I keep receiving a pop-up message when accessing my Xfinity voicemail online that reads “Before getting started, we need you to set your PIN and security question.” I already have a pin and security question set. Even tried changing them in settings but still get this pop-up. Just started several da
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Unable to access Default gateway at 10.0.0.1
I have manually reset my router (put a pin the in reset "button" for 10 secodns and all the lights went off except for power) and tried the default credentials "admin" and "password" and it still says they are not the correct credentials. I've been trying for a few weeks now and am at my wits end. P
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Your Home Network
The new carrier is Mint Mobile and the only information that they need from me to do the phone number porting is: my xfinity account #, the transfer pin # and zip code.
How to get correct tranfer pin when porting xfinity landline phone service to a new mobile carrier
I need a CORRECT transfer pin # from xfinity in order to transfer my landline phone service to a new mobile carrier. I've called xfinty support 3 times now and each time I was given different information. (xfinity customer support is pretty much useless) (The 1st) CSR told me that they would need to
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user_nix58r I am sorry, but we do not have a way to help you access your voicemail via a code. Are you trying to set up a new PIN at Xfinity.com?
Phone number to speak to a live person
I need to speak to a human being about my service problems not to a robot that doesn't fix my problem I am paying for internet service from you and I don't have any service so please provide me with a phone number for a human
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Brand new Xumo box was working just fine the past few weeks. Now all of a sudden my account needs to be linked again and now it won't accept my pin. I never changed my pin so why won't it accept it this time? I messaged rep and was told it wasn't add
Can't link new Xumo box to account - incorrect PIN
We went to the local Xfinity store and exchanged our Flex box for a new Xumo box. When setting up the Xumo box we are asked to confirm our identity and accept T&C's. After accepting we are asked to confirm by entering our PIN. We had no clue what our PIN is, so we called the support # given on the d
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Another update: Working with “Level 2” support, we were still not able to disable the Parental Control PIN for launching Netflix while still having the PIN set up for ratings. However, I am able to launch Disney+ without the PIN. They are se
"Unlocked" X1 Apps are requiring the Parental Control PIN
Almost all Streaming type apps are requiring the Parental Control PIN even though I have specifically set them as unlocked. A specific case is the Netflix app. I have tried unlocking specific apps as well as just unlocking all apps and I am still prompted for the PIN. This is happening to me even th
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Greetings @user_t6e254! Be sure your device is eligible to be unlocked. How To Unlock My Xfinity Phone If your device is eligible, you can obtain your pin using the Xfinity app. Sign In: Log in to the Xfinity app. Select the Line: Go to the&
Tranfer mobile pin number
PIN number yes im trying to get my tranfer mobile pin number to trenfer my phone number
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How do I cancel my Xfinity Mobile service? (Answered)
***Updated 6/8/2026*** Xfinity won't be the same without you! If you really want to cancel your service, here's how. If you want to completely stop your service and aren't transferring your mobile number to another service provider, contact us. If you have questions about cancelling your other Xfini
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Xfinity Mobile
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IPv4 Pings no longer working
A little over a day ago, pings to IPv4 addresses stopped working (8.8.8.8 or xfinity.com). I am able to ping my Xfinity assigned IP4 WAN address but no further. IPv6 pings are working (google.com resolved to an IPv6 address). This happened shortly after Comcast announced an enhancement in my area. I
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Your Home Network
I am also having this issue. I completed 40 stamps. I also have not received my Olympics pin either. I have tried finding the direct message icon but cannot find it.
Passport to Paris reward
I received an email with a redemption code and a link to redeem the Passport to Paris reward. But when I click the link I'm brought to my Rewards page where there is no way for me to redeem the reward, nowhere to enter the Redemption Code. How do I redeem the Passport to Paris reward?
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I HAVE A DEBIT CARD FOR A REFUND OF 37.66 [Edited: Personal Information] BUT I AM UNABLE TO USE BECAUSE IT IS A DEBIT CARD AND I DO NOT HAVE THE PIN NUMBER. CAN YOU HELP?
status of a refund
On Mrch 2, 2025, I was to receive a credit of $173.11 after I cancelled my Comcast services. Please tell me the status of that credit.
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If the reward is the pin, I've already received that in the mail. I guess there's nothing for me to do now. Interesting how the pin was mailed out even though I never entered a redemption code. Thanks for the help!
Passport to Paris reward
I received an email with a redemption code and a link to redeem the Passport to Paris reward. But when I click the link I'm brought to my Rewards page where there is no way for me to redeem the reward, nowhere to enter the Redemption Code. How do I redeem the Passport to Paris reward?
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yes, this is what is happening. It should not be going to the account, but rather should open the page where voice mail and call history are located once the pin has been entered.
Voice mail and call log web interface
These pages have been down for at least a few days. I called two days ago on Tuesday 7/2/2024 and was told it would be fixed in a few hours. When can we expect the web interface for voice services to be working? https://connect.xfinity.com/voice/voicemail
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Not quite right. Parental Controls are ENABLED on the X1 set top box (to restrict TV-MA and NC-17 content). This is working ok, and if I try to access Xfinity content I see a prompt for the parental control PIN. This is working as desired
Xfinity X1 and Netflix PIN
Multiple posts have been made about this and closed without an apparent solution. upon accessing the Netflix app within the X1 system, a Parental Control PIN prompt appears. parental controls is set up correctly, they also have been reset, and Netflix is unlocked so it is not a protected app. The Ne
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user_jbw917 View your Voice Security PIN To view your CPNI Security PIN, you must first authenticate your account by entering your PIN or by logging in to xfinity.com from a computer that's connected to your in-home Xfinity network. Once your ac
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Voicemail pin pop-up
I keep receiving a pop-up message when accessing my Xfinity voicemail online that reads “Before getting started, we need you to set your PIN and security question.” I already have a pin and security question set. Even tried changing them in settings but still get this pop-up. Just started several da
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