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user_de7689865y
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3 Messages

Friday, February 27th, 2026 3:28 AM

xfinity reward olympic pin not received

I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!"

1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back.

Would you please look into this? 

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3 hours ago

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Accepted Solution

XfinityDemitrius

Official Employee

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2.5K Messages

5 hours ago

Hey @user_de7689865y, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and are taking advantage of our newly released Xfinity Membership program. With the 'Olympic Pins', you may be able to redeem the benefit, but the offer is valid only while supplies last. If no pin was received, there is no longer anymore in stock for shipment. 

We recommend frequently seeing what new Xfinity Membership benefits become available. The benefits do get published every Thursday, so that is the best time to check to see what new and exciting benefit becomes available next. 

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user_de7689865y

Visitor

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3 Messages

Thank you for your reply. I have confirmation I was able to claim a pin but it was never sent to my address. Exciting benefits become available but aren't necessarily received even if claimed? 🤔

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4 hours ago

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XfinityDemitrius

Official Employee

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2.5K Messages

Even though you may have claimed the benefit, the items are shipped to the address on the account on a first come, first served basis @user_de7689865y. As supplies have depleted, no more pins are being shipped. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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user_de7689865y

Visitor

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3 Messages

Claimed Thursday, Feb 5th at 12:48 AM (EST) - the supplies must have been extremely limited.

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3 hours ago

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XfinityDemitrius

Official Employee

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2.5K Messages

That is correct. Some items go extremely quickly. Especially the gift cards that are sometimes provided. We have verified there is no longer any in inventory and available @user_de7689865yWe appreciate you taking the time to share your experience and feedback. Thank you for getting in touch.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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