New Poster
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23 Messages
How to get correct tranfer pin when porting xfinity landline phone service to a new mobile carrier
I need a CORRECT transfer pin # from xfinity in order to transfer my landline phone service to a new mobile carrier.
I've called xfinty support 3 times now and each time I was given different information. (xfinity customer support is pretty much useless)
(The 1st) CSR told me that they would need to turn my phone off and then I would receive a transfer pin by email in 24hrs.
(The 2nd) CSR told me that the transfer pin is just 0000, four zero's.
(The 3rd) CSR told me that the transfer pin is the last four digits of my current landline phone number
So which of these answers are correct , if any?
I can't afford to loose my current phone number as it is linked to my painting business and obviously I can't trust xfinity support.
Thank you
XfinityFrank
Official Employee
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746 Messages
22 days ago
Hi there @BlackSnake1! Thanks for reaching out to us here on the community forums! You can view and change your security pin with the information located here : https://www.xfinity.com/support/articles/view-change-voice-security-pin That should be the number that is required for the port-out to your new provider. I can totally get wanting to be sure you don't lose the number! I have had mine for DECADES! As long as you do not cancel the phone line with the current provider, us in this case, you would be in no danger of losing the phone number. You mentioned, you were switching the landline to a mobile carrier, were you aware that we had mobile services as well? If you were interested, details are located here : https://www.xfinity.com/mobile/ and we would be happy to chat with you about it if you had questions! Thanks!
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user_7da6fe
Visitor
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3 Messages
17 days ago
Blacksnake1 Have you been able to successfully port out your number ? What if anything worked ?
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BlackSnake1
New Poster
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23 Messages
16 days ago
I have gotten my xfinity landline successfully ported over to mint mobile.
I was going to keep the correct answer to myself just so all other xfinity customers would get as frustrated with useless xfinity support as I did and hate xfinity as much as I do, but I'm better than that and obviously better that xfinity useless support.
The answer is simply 0000. That's it, that's the big secret. I had mint mobile help me activate over the phone. I gave them the 0000 pin number, xfinity account # and some other personal info and my phone number was ported over in 3 days.
Xfinity has the worst, totally useless support ever and I can't for the life of me, figure out why these useless employees are even receiving a paycheck.
I'm slowly breaking away from comcast, this time is was the phone service, next will be TV. If your reading this, you should do the same, if not just to save money, do it to keep your insanity.
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