Greetings, @user_pnrg7h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your transfer pin. You have definitely come to the right place for assistance. Are you tryomg to port out your Xfinity Voice home phone number or your Xfinity Mobile phone number?
Hi there, @user_b9g8ji! Is there something that we can help you with today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Greetings, @user_f9jacs I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues obtaining a transfer pin, but I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Did you ever get your pin? I have been dealing with this same issue for the last 4 days. I request the pin via the website and the app, get the message that the pin was sent - it never comes.
Did you ever get your pin? I have been dealing with this same issue for the last 4 days. I request the pin via the website and the app, get the message that the pin was sent - it never comes.
Thanks for reaching out to us, to get your transfer pin to port out your number:
Go to Xfinity Mobile on a computer
Hover over your name in the top right and click My Account
Go to the Devices section
Click the line you want to port out
Click Learn More to Transfer your number
Select the number to get a transfer PIN via SMS
By phone
Call Xfinity Mobile at 1-800-XFINITY (1-800-934-6489)
Use the online chat feature to request your transfer PIN
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.1K Messages
7 months ago
Greetings, @user_pnrg7h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your transfer pin. You have definitely come to the right place for assistance. Are you tryomg to port out your Xfinity Voice home phone number or your Xfinity Mobile phone number?
4
0
user_23870b
2 Messages
2 months ago
Did you ever get your pin? I have been dealing with this same issue for the last 4 days. I request the pin via the website and the app, get the message that the pin was sent - it never comes.
0
0
user_23870b
2 Messages
2 months ago
Did you ever get your pin? I have been dealing with this same issue for the last 4 days. I request the pin via the website and the app, get the message that the pin was sent - it never comes.
1
0