2 Messages
Voice mail and call log web interface
These pages have been down for at least a few days. I called two days ago on Tuesday 7/2/2024 and was told it would be fixed in a few hours. When can we expect the web interface for voice services to be working?
user_i3c321
1 Message
5 months ago
Same here. Annoying that I gave a message I can’t check.
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user_3gkhps
7 Messages
5 months ago
I have had this problem since the beginning of July as well. Called Xfinity and was that they would advance my concern to the next tier. Did not receive an update as promised. Called again on July 14th told it was a nation-wide outage that would be fixed by July 16th and that I would get a text message. It is now July 24th still not working, Have wasted over 2 hours and get the run-around. Was promised a call within an hour from an advance repair team member and it never happened. This service is critical to helping my mother, who lives 2.5 hours from me and is in the early stages of Alzheimer's.
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user_b3eb84
Visitor
•
9 Messages
4 months ago
This is a critical function of Xfinity's Home Phone service. It should not be down this long unless the service is being discontinued. I am looking for alternatives. I noticed that Home Phone is not a service on the Xfinity App. Why is it being ignored? And the alternative method offered here to dial *99 is not possible when out of town. There needs to be another alternative or it needs to be fixed now.
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EGironda
New Poster
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7 Messages
4 months ago
when trying to access call history or voice mail thru the xfinity webpage, this is displayed in a box overlaying the screen:
Xfinity Voice
Before getting started, we need you to set your PIN and security question.
Get your PIN here
For the protection of your privacy, the FCC requires our customers to provide a password when they contact a carrier by phone before the carrier can release call details (CPNI).
Learn more about your privacy settings
When you follow the only link available (Get your PIN here), it directs to a screen with the account ownership details, which has a link that directs to the voice PIN and security question page, but there is no option that allows you to get past that box and view the information that is desired.
What is the status of the ongoing issue, and is the issue I've identified related to that one?
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