Voice mail and call log web interface

I am getting it, too

Yes, it is still down. 

It's a week later and the system appears to still be down, making it impossible to access other features. Is it down forever?

@user_3gkhps We apologize for the inconvenience that this has caused. We are still showing it is being worked on by the technical team. At this time the only workaround is *99 to access voicemail. 

@user_b3eb84​ I spent another hour dealing with customer service and then FINALLY got a supervisor. It is now a Tier 3 problem. This has been down for over 3 weeks now. It is frustrating that I have wasted so much time. It's like they don't look at the notes from my previous calls and interactions with their customer service reps. I was told it was because I was trying it from a different zip code, that it was my WiFi, that it was my device. I was also questioned as to why I need this service and why I couldn't just wait and dial *99. I get quick responses when I give them poor marks as to recommending Xfinity. The company needs to become much more efficient in its dealings with its customers. A big improvement would be to be able to speak with someone in the U.S. whose first language is English.

It has been down for a bit of time and the engineering team is working on it. It is not directly related to your account. Many customers are seeing the same issue. At this time the current solution is to use *99 to access VM. We do not have an ETA for resolution at this time. We appreciate you providing your feedback on your experience and will be happy to pass it along. 

I am pleased that the problem now appears to be fixed. However, the much promised text alert message from the team informing me of the issue being repaired did not happen, nor was a notification sent to the account. Xfinity needs to do a better job of following through on their assurances to their customers. Customer service agents need to be aware of these outages that are not related to individual accounts to give more accurate information. Too much time was wasted dealing over the entire month of July being given multiple excuses as to why the remote access on your web site was not working. 

Once again having issues with remote access. The system is now re-directing to settings once the security code is entered. This has been happening for the past two days. Here we go again. This needs to be fixed so that this service is reliable.

yes, this is what is happening. It should not be going to the account, but rather should open the page where voice mail and call history are located once the pin has been entered.

Hey @user_3gkhps, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Voice features within the Xfinity Connect web portal. I would be more than happy to offer my assistance looking into this further for you.

I was able to successfully get access after some troubleshooting steps with other members of our Xfinity Forums Community. Have you attempted to clear the cache/cookies within the web browser, close the web browser and attempt to access to the Xfinity Connect web portal? It took 1 to 2 tries, but was able to regain access to all the Xfinity Voice features. 

Another method to try would be using the InPrivate or Incognito mode depending on the web browser being used. Please let me know at your next available convenience if you are still experiencing issues.

I am NOT going through all of this again with you. I just cleared my cache and that did NOTHING. I am only using ONE device - my chromebook. This is NOT on my end  - it is on yours! FIX IT! There is no reason it should take me to the account settings instead of allowing me to view voicemail and call history. Yes, I am STILL experiencing this issue - just  5 minutes ago. I am TIRED of not having this function work. It is critical to supporting my mother, who has dementia. Stop trying to put the onus on the end user and get your company to make sure that this feature functions properly.

Thank you for all of the troubleshooting steps that you have tried, user_3gkhps. I apologize that it has not been working, especially with needing to help your mother. With all of the much appreciated help with troubleshooting steps and tickets getting opened, this has been identified as a known issue. The team is working to get this fixed. We do not have an estimate of when that will be working once again but will update the thread as soon as we see the all clear. We are grateful for your patience in the meantime!