Phone number to speak to a live person

That is so true. Worst "customer service" I've ever had in my entire life. It took almost an hour to get past all their ridiculous gatekeeping to talkin to a HUMAN. Then I was somehow routed back to the main cust. Svc. phone line WHILE I was being helped. And she wanted me to explain everything all over again. Seriously, what [Edited: "Language"]...weaponized incompetence seems to be  an appropriate term. Comcast/xfinity is such a joke. Too bad it's not funny AT ALL.

The problem is that they are taking our money and not giving us service!  I've been with them since the 80s.  Verizon has been trying to steal me forever.  The inability or the condescending, standoff-ishness of Xfinity to not want to not staff their CS with skilled, talented people (read: they have to pay real ppl, real money -- which busts their bottom line).  There was an outage today.  The hitman "Karen" robot, said so. Then, "there wasn't an outage". Then I tried to login to my account. It told me "Thanks for your $300.00 payment" and "We only can help the "primary account holder".  I kid you not.  I have been the sole account holder since before Reagan was POTUS.  And they're gonna come at me with that?  This is the first time, that I think I've had enough.  They do not value us as customers.  Like you said, good luck getting someone.  They will suck.  That robot Karen is the worst.  When I call Verizon, and tell them I'm finally to leave Comcast/Xfinity, it will be because they don't give a %#*)* about us as customers.  They collect that monthly check and that's all folks.  We're nothing but a check for their shareholders.  1980s, y'all......that's it finally took to get me to leave for Verizon. 

nice, except, when I type in Xfinity Support and my name, I just keep getting the same chat responses

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Thanks for the response, our self-service options are great alternatives that save our customers time and provides great tools for them. If you need further assistance, we are here to help. To get started can you send us a DM with your name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

This is a lie.  There is no direct message icon in the upper right hand corner [Edited: All Caps]

Also your self service options [Edited: "Language"] as it is impossible to downgrade any service.  I am disgusted with xfinity's [Edited: "Language"] customer service.

Good evening user_n6twua. I can assure you this is not the experience we want you to have, I can understand your frustration if your concern has not been resolved. I will be more than happy to look into this for you. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

Hi there, @carolsgn ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, this charge is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@user_erjkzr​ They don't want you to talk to staff because it cost them money. Their AI and chat may work for simple problems but not when complicated. So I called in to cancel my service. Guess what? They routed me to a person to convince me not to leave. From that person, I got a direct line to a real tech person to fix my problem.

Hey! Thank you for visiting our official Xfinity Forums Community @user_erjkzr. How can we assist you today? Please leave a brief description of your concern and we will be more than happy to assist as quickly as possible. 

Hello @user_9nsbnv Thanks for reaching out. What billing questions are you needing assistance with?

Greetings, @user_zild5h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new modem, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_zild5h​ [Edited: "Personal Information"]

direct message not working