Visitor
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7 Messages
"Unlocked" X1 Apps are requiring the Parental Control PIN
Almost all Streaming type apps are requiring the Parental Control PIN even though I have specifically set them as unlocked.
A specific case is the Netflix app.
I have tried unlocking specific apps as well as just unlocking all apps and I am still prompted for the PIN.
This is happening to me even though it was supposedly previously addressed in this conversation:
https://forums.xfinity.com/conversations/x1/x1-apps-and-parental-controls/6059e96dba200c4ef1c41589
user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @Kaneril! That is odd that the PIN is still showing up after selecting the apps to be unlocked. Have you also tried removing the Parental Control PIN altogether to see if that resets the permissions?
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Kaneril
Visitor
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7 Messages
4 years ago
I have tried resetting Parental Controls completely, but it is still asking for the PIN on Netflix which I take marked as unlocked.
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Kaneril
Visitor
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7 Messages
4 years ago
Another update:
Working with “Level 2” support, we were still not able to disable the Parental Control PIN for launching Netflix while still having the PIN set up for ratings. However, I am able to launch Disney+ without the PIN.
They are sending me a new box to try, but I’m not hopeful.
The agent that I was talking to and I think that this is being caused by the X1 software thinking that it needs to block all streaming apps that offer any content that may fall under the rating restrictions that I have in place instead of letting me decide which apps should be blocked independently.
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Kaneril
Visitor
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7 Messages
4 years ago
It turns out that the X1 platform of trying to be too helpful. Because most streaming apps have content that would be blocked by the rating locks that I have set, it has decided that the entire app needs to be blocked instead of respecting the app lock status that I choose.
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user_639c5e
Visitor
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2 Messages
4 years ago
I am having the same issue and am feeling frustrated as I try to get the box set up the way I would like. Even though I have apps that I have selected to be unlocked they are requiring a password. I had a box I just exchanged, that I had had for over a year, and it never had this issue. I had to exchange it because it started shutting off on me all the time.
i would love a fix to this problem so that I can still use the flex box.
please help
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