C

Visitor

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2 Messages

Tue, Mar 23, 2021 1:13 PM

Closed

X1 Apps and Parental Controls

We have established a parental control PIN but we would like X1 apps, such as Netflix, to not require one. We have set all apps to "unlocked", but the PIN is still required to launch any app. Is there a way to keep the parental control PIN required for TV ratings and content but not required for X1 apps?

XfinityKorie

Official Employee

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566 Messages

10 m ago

Hello, @chris_1821. Sorry for the delay, but thank you for taking the time to reach out. :) We do have a feature that allows you to lock/unlock specific apps. Here is a link that will walk you through that. https://comca.st/2NRJSnj;

 

You can simply unlock all the apps you wish to not have a parental control pin needed to access. If you run into any issues, please reach back out. We are here for you! 

Visitor

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2 Messages

10 m ago

Thank you for the response Korie. The link provided returns a 404 error. Could it be an incomplete link?

XfinityKorie

Official Employee

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566 Messages

Not sure why it posted a broken link! Sorry about that, @chris_1821. Try this one. :) https://comca.st/3tUqFRb

 

 

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