I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and unable to hook it up ourselfs. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. I

Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is int

I'd like to echo the statements that I've seen on the forum here. The stream quality has become exceptionally poor recently.  I have tried on Edge / Chrome for Windows and Chrome on Mac, there is no difference in the quality, all very poor and pixelated.  It was very good about maybe a mo

I have Xfinity service for years. I also have 3 mobile lines. I moved two weeks ago. I put in a move request prior to moving and have e-mail confirmation. The day I moved in 7/15 I chatted via the app to set up my internet. We tried for almost two hours to set it up and could not so the representati

when on the phone an incoming call goes straight to voice mail without a Call Waiting "beep" so we can switch over to incoming call.

until yeste3rday I have no trouble with accessing shows like house hunters international or island renovation. but last night i was hit with more comcast [Edited: "Language"] trying to get more money. it said "subscription Needed" or discovery+. well I made the mistake of trying discovery+. I would

Looking to hardwire my internet throughout the house. I have the house pre-wired with Cat 6 cable. I have the XB6 modem and also looking to upgrade that to the latest. Is it as simple as connecting the Ethernet cable in the back of the modem to a router (which router to use for fastest connection?)

Looking to cut my cable bill, i.e. cut the cord, by dumping the DVRs and associated cable services. But will maintain my internet service. By doing so, I can just go with other streaming services but does Xfinity offer a streaming option only, without including it as part of their TV services? Is t

Hello, this is a long story that I will try to make quick. My husbands line was on my account. When his business starting expanding he moved to T-Mobile, this happened Jan 2023. A couple months later I went into my local store and said I needed cancel that line since it hadn't already been removed a

I have two outlets in the living room. I want to move the box to the one that has not been used in years.  I connected the coax cable to it and get the welcome screen and then “connecting to your entertainment experience” but it never connects.  Aftee a long period I get a message to chec

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.

I see this error in my cable modem logs. It doesn't happen frequently, maybe a few times a day. This has been happening for a few months.  I would notice connection issues on occasion where my modem would reboot itself (I'm assuming something was building up then the modem rebooted).  I r

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

Hello,    Is my external Comcast IP address static or will Comcast change it?  I need a static address for my VoIP provider (1-VoIP).  If Comcast will be changing my external IP address from time-to-time, how do I make things work with my VoIP service?   Thank you!

On Jan. 10 I received an email subject line: "You're in need of new equipment—at no extra cost." The email warned "The 3G cellular network that powers your Xfinity Home cellular backup is being shut down by network providers in early 2022. As a result, your Xfinity Home Touchscreen will soon no l

Each night I exchange emails with a friend. She would rather do emails than text.  We have been doing this for several years without issues. During the last month or so I am encountering an issue where after exchanging several email by replying back and forth, my replies are bounced back stati

Posting this to get access to direct messaging for my internet issues.

How do I set the default setting in the Xfinity web email app to NOT mark emails as read after preview?

I spent about 4 1/2 hours on the phone and chat today with customer service trying to get them to delete a purchased movie in my account. It was purchased five years ago and I didn’t even realize it was still in my account. It is inappropriate for children and others in the household, and it really