1 Message

Fri, Jan 14, 2022 6:10 PM

Power adapter replacement?

On Jan. 10 I received an email subject line: "You're in need of new equipment—at no extra cost."

The email warned "The 3G cellular network that powers your Xfinity Home cellular backup is being shut down by network providers in early 2022. As a result, your Xfinity Home Touchscreen will soon no longer provide alarm monitoring during WiFi or power outages." The email then advised me to order "a new 4G-compatible power adapter for your touchscreen, at no additional cost."

The link provided asked for account information. I am concerned that this is phishing attempt. I found no other advisory or mention of this issue on the Xfinity.com site. Nor does the Xfinity Assistant respond to key words like "replace power adapter." Can you verify that this email indeed came from Xfinity and that I should proceed with ordering a new power adapter?


Gold Problem Solver


23.3K Messages

7 d ago

... I found no other advisory or mention of this issue on the Xfinity.com site. ...

Does https://www.xfinity.com/support/articles/touchscreen-power-adapter-replacement help?

Official Employee


796 Messages

6 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would love to take a look into this and further assist you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.


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