Visitor
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1 Message
Press exit or menu to exit app keeps popping up
I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.
Accepted Solution
user_97818a
Visitor
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3 Messages
1 year ago
I found a fix to this issue:
1. go to the settings icon at the top of your screen and press the middle "ok" button
2. scroll to "Preferences" and press middle button
3. scroll to "Notifications" and press ok
4. at "All Notications" press ok to turn off
5. Arrow back to main settings screen
6. Arrow to "Device Settings"
7. Arrow to "Power Preferences" Press Ok
8. Arrow to "Restart" Press Ok
9 Wait for Box to Restart
10. Press Exit or Menu to exit app is GONE!!!!!
14
barmby
Visitor
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1 Message
1 year ago
This is happening to me and the only way to stop it is to reboot. But as soon as I watch another paramount episode it happens again
8
notoriousrtj
Visitor
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2 Messages
1 year ago
This happens to me every time on the paramount plus app. It’s extremely annoying and neither system refresh or restart helps.
0
twikander
Visitor
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1 Message
1 year ago
Always happens to me using the paramount plus app on my xfinity box
6
0
XfinityDilary
Official Employee
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1.6K Messages
1 year ago
Hey there, @user_a59c31! Thanks for posting on our community forums to let us know about this situation. What kind of device are you using to access the streaming app? Are you having the same issue on any other devices?
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user_b13a9e
Visitor
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1 Message
1 year ago
This has been happening for days it’s so annoying we’re paying so much money for half the service
0
Bm12_
Visitor
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1 Message
1 year ago
Happening to me too! So annoying
5
pacnwer
Visitor
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2 Messages
1 year ago
Same here...☹️ Paramount+ too.
0
pacnwer
Visitor
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2 Messages
1 year ago
Well..I just tried the above mentioned steps...still Paramount+, different program, same issue.
Getting close to canceling all my Xfinity services.😠
0
Evilyn21
Visitor
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1 Message
1 year ago
I keep seeing this as well. I have turned off all notifications. I am using the flex to stream 3rd party apps. Can you assist or is this a bot responding to these posts?
1
user_721540
Visitor
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1 Message
1 year ago
I just went to the xfinity app on my phone and that annoying message went away.
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0
S.R1501
Visitor
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1 Message
1 year ago
This happens to me too and it usually begins doing it while its on paramount+ but will continue even after leaving paramount+ and watching other streaming apps. Restarting also didnt work, it kept doing it until it eventually stopped on its own. At least until the next time we watch something on paramount+ when it does it again.
Lets hope turning notifications off works!
1
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user_9624f9
Visitor
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3 Messages
1 year ago
same with paramount only and it wont go away
2
user_2e9a21
Visitor
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1 Message
1 year ago
I fixed this.
Pressed Xfinity button on remote.
Click on Gear icon.
Go to Notifications, turn Off.
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user_88a15f
Visitor
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1 Message
1 year ago
Go to the Paramount + sidebar that shows the home and at the very bottom settings. Go to settings go to your account open your account, press, cancel, or close the window and back out all the way to home. Open the home if you have to, go to where it shows all the different shows and such. Go to the show or movie you’re looking for. It seems to be working for right now. Thankfully it lets you go back in and edit your post. It lasted for that episode but as soon as it went to watch the next episode, you got the press exit or home notification.
(edited)
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