Visitor
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2 Messages
Coax Outlet Not Working
I have two outlets in the living room. I want to move the box to the one that has not been used in years. I connected the coax cable to it and get the welcome screen and then “connecting to your entertainment experience” but it never connects. Aftee a long period I get a message to check that the cables are tight. I have tried two different cables.
Accepted Solution
user_e8903e
Visitor
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2 Messages
2 years ago
A tech came out and fixed the issue.
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CCAaron1
Problem Solver
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954 Messages
2 years ago
Hello @user_e8903e. Thank you for letting know what you have done so far. From the sounds of it right now, we may need to get a tech out to connect the line to the services. Let's get your services up and see about getting this figured out! Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Did you remove the coaxial box from the wall to check the back side? The coaxial-cable in the wall can work loose over time.
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