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Update not working
when i trun box on and the tv i get no picture but if i move the box to another room My cable box is stuck on software update it stay on 0 % and nothing happens please help
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X1
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need help the software update won't download
when i trun box on and the tv i get no picture but if i move the box to another room My cable box is stuck on software update it stay on 0 % and nothing happens please help
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X1
In order to watch Live TV, you would need an active Xfinity Video subscription. The set-top box is just a device used to access the Xfinity TV Live TV content. There is no difference between the set-top box and Xfinity Stream application other than t
Can I get Tv channels if I just have internet?
I want to just get internet can I stream the xfinity app and get channels?
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Yes, same DVR box connected to old TV then connected to new Sony Bravia TV. I connected the DVR box to each of the 4 HDMI ports…same result. I installed new HDMI cable…same result. I followed every Sony HDMI troubleshooting tip…same result. Sony Brav
X1 - Arris Model: AX013ANM
When powering on my new Sony Bravia TV (XR-65A80CL), I receive an error message “No Signal, check HDMI Input”. The message remains on the TV screen until video from the X1 cable box appears on the screen. (The video picture delay is about 30 seconds.) The X1 DVR cable box is an Arris Model: AX01
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@XfinityHeather Thank you for replying. Correction I have a Roku stick. When you say disconnect the cable box you are talking about the X1 TV box for TV 1? And what about the modem? Am I hooking something up to the modem? I understand I will be ret
How do I disconnect X1 TV Box from TV 1?
Good Morning, I am canceling my cable tv service and only keeping the internet. I am preparing to return my tv boxes however I need to know how to disconnect the TV box and not lose internet service on my TV. The cable wire connected to my TV [that would be X1 TV Box for TV 1] is connected to
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TV install help needed
I received new remote & black box today . Don’t know how to use to get picture
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Customer Service
Local tv
I can’t view my local tv on the Xfinity stream app and I’m connected to my home WiFi. Please help
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Xfinity Stream App
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rewind tv
I heard on the radio last night that rewind tv is coming to the Chicago area. Anyone else heard that
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Channels and Programming
Hello, @user_gbgehx! Thank you for posting your questions about recordings through NOW TV on one of our Xumo Stream TV Boxes. As you'll see in these Xumo Stream Box from Xfinity FAQs, "Xumo Stream Box does not offer DVR capability. However, if you’re
Recording Conflict - clarification please
I have Now TV accessed through a Xumo Streaming Box. According to the documentation, there is a 20 hour maximum storage limit. But even though I am well within that limit, sometimes I get “Recording Conflict” alert messages that say I’ve exceeded the maximum number of recordings. That maximum number
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@HalfGerman wrote: Not getting sound from any channels. I've done the system refresh, cable box reboot. Checked input, etc. Occasionally, like once every 20 mins or so, I would get a 1 sec of sound and then silence again. I'm guessing the cable box
No sound for all channels
Not getting sound from any channels. I've done the system refresh, cable box reboot. Checked input, etc. Occasionally, like once every 20 mins or so, I would get a 1 sec of sound and then silence again. I'm guessing the cable box needs replacing?
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TV
My TV freezes and voice shuts off. . Called many times, 2 visits from someone to fix, many zaps of service and still doesn’t work Now I am unconvinced to wait 30 minutes to speak to a human
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X1
So if I have a tv box I will not use data when watching tv thru that box.? Streaming does on other TVs or devices?
Data Usage
Now that I am streaming my Xfinity cable tv (not via cable box), does the data usage count against my internet monthly data allowed (1229gb)?
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A little confusing. Internet and TV are separate. If you have a Smart TV with built-in apps, it should work as it will be talking with your Internet service directly. Just simply disconnect the cable box. If you were using the cable box for streaming
How do I disconnect X1 TV Box from TV 1?
Good Morning, I am canceling my cable tv service and only keeping the internet. I am preparing to return my tv boxes however I need to know how to disconnect the TV box and not lose internet service on my TV. The cable wire connected to my TV [that would be X1 TV Box for TV 1] is connected to
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Greetings user_kj27yt! Thanks so much for taking a moment out of your busy day to bring this important issue to our attention on our XFINITY Community Forum. I'm sorry to hear your TV box is still having issues after our recent refresh signal sent. N
pixelated tv images
I have poor picture quality on all my tvs. Even after you sent refresh to our tv boxes, nothing changed
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Accepted Solution
Normally the light will remain lit when the box is in power save mode. Normally when you turn the power off for the TV the cable box remains on. You can control the brightness level on the box through the settings on the box.
XG2V2-P Light on front of box
Is the box light supposed to turn off or remain on when you turn off Xfinity with the remote ? Thank you.
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I followed his instructions pushing comcast button twice on tv remote while tv was on. Wonder if it resulted in malware allowing access to my network.. Having tv box remote and modem replaced.
Phone Scam
Received a phone call from a person indicating they were part of Comcast. Wanted to do some cable box upgrade and asked to turn on cable boxes (which were on already anyway). They wanted to do this because of Covid-19 and couldn't send a tech out to perform this service. This led to being asked w
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My 92 year old mom has an XG2v2-S tv box and the XR15 remote buttons are impossible for her to use. In comparison, the XR11 remote is ADA friendly with its buttons (and voice command). I was told I'll need to trade her tv box out in order for her to
xr11 vs xr15
Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in
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Xi6 TV Box wifi 6 cable modem upgrade in hardware needed as DOCSIS got updates for your recent free air native 4k spec ATSC 3.0 more than likely. The Comcast app and website do not have an option for hardware trade-ins as of yet for pick up drop off
XG1v4 Jumping to 4k Resolution
Starting last night, my box keeps going to 4k resolution. I have a 4k TV, but use an HDMI Extender that does not. As a result, it keeps knocking my picture out. If it is not on 1080p in device settings on the box then my picture is gone. Why is the box suddenly changing my video settings in the box?
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“System Refresh Unavailable”
I tried to do a System Refresh in the app, but it said system refresh is unavailable because my ”main TV box is offline.” However, that is not our main TV box. That is our wireless box. How do I make sure XFinity has my correct main box so I can do System Refreshes again?
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X1
The RDK-10000 error on Xfinity indicates a problem with the connection between the cable box and the Xfinity service. It often means the cable box is having trouble reaching the modem. The first steps to resolve this usually involve checking cable co
NoNoBadPuppy
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Lost cable/internet connection
Still see RDK-10000 error on my TV
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