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jmgamble
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Friday, August 21st, 2020 1:00 PM

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Phone Scam

Received a phone call from a person indicating they were part of Comcast.  Wanted to do some cable box upgrade and asked to turn on cable boxes (which were on already anyway).  They wanted to do this because of Covid-19 and couldn't send a tech out to perform this service.  This led to being asked what my monthly bill is--- I said that something the caller should be able to see.  This met with an explanation that they were from "subscriptions" and not "billing" and they couldn't see that information.  I asked what my Comcast account number is.  Same answer-- they couldn't "see it", so I hung up.

I see others have reported this scam, as well.  

Question

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Updated 

4 years ago

9.4K

8

Official Solution

CCMichelle

Problem Solver

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788 Messages

4 years ago

@user_d03c8c Thanks for taking the time to reach out to us today regarding your phone call. Is there any issues with the services at all? If you are concerned with the security of your connection or services I highly recommend reaching out to our security assurance team. You can reach them through their website https://comca.st/3iaMEPo or contact them via phone

  • Business Hours: 6:00am - 2:00am EST, 7 days a week
  • Contact: 1-888-565-4329.

Please let us know if you have any further questions or concerns. 

This comment was created from this reply

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dzinn1

New Poster

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2 Messages

@XfinityMichelle I had the same happen to me and made the mistake of giving the caller far too much information.  I need to talk to someone about changing my account number or something.  Please.  Every number I try to call blocks me with menus that never allow me to get through to anyone. 

4 years ago

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XfinityDena

Official Employee

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3.2K Messages

The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. -Dena 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

NateMishaan

Visitor

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1 Message

4 years ago

I got one today too!!! Heavy Indian accent. He first asked who my provider was. I hung up. What purpose does the DO NOT CALL list serve?

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snowrain

Contributor

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99 Messages

Just got one as well.  He said he was calling about Comcast. Heavy Indian accent with very noisy background..

Said they needed to update my Comcast receivers, wanted to know how many I had. 

I asked some pointed questions and didn't get a real answer so I told them I'd call comcast directly and they hung up. 

It clearly isn't how Comcast does business so it was fishy from the getgo.

Usually I don't answer if I don't know the caller.  This was just one of those times I was expecting a call.

4 years ago

user_b4dd3d

Visitor

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1 Message

Got one yesterday and was asked to hit one button twice on remote

and leave one TV on. The man than said they were doing an upgrade

and they will be working on it for 15 min. I idiotically stayed on the line and he told me I would have to send them 249.73 for security deposit and would get it back in three months. But he then said we would get $40.00 off our monthly bill. Noticed the phone kept going in and out

and that was weird. He transferred me to his supervisor and he verified everything I was already told and where to mail my security deposit and his phone was worse than the other guy. I thought it as 

too rehearsed. This is not good because there will be older people

who may fall for this. It needs to put out there so people are aware.

4 years ago

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user_4a6888

Visitor

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1 Message

That is the exact same call I got today. Comcast would not ask for a security deposit on a discount on my bill. I told them they were scammers and they got very angry and called me back 3 times trying to get information from me.

4 years ago

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user_7bd684

Visitor

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1 Message

4 years ago

I just got a call as described…..noisy background, heavy accent, saying they needed to update my box, call got dropped twice.  Mine was at 6:00 am.  Upsettingly they knew my address and name.  

(edited)

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bitsycat1

New Poster

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2 Messages

4 years ago

Same for me. Gave me numberto call their technical people Its a 747 number not  a 1800  Comcast number. Said they were going to update my box right then,and lower my bill BUT there would be a 250 dollar temporary fee on my bill which would be refunded sometime in september.ON my bill

Never heard of Comcast asking for a security deposit on equipment when you already have abox and equipment >I Said no way.IM not going to pay any 249 payment to you ar anyone I'm calling comcast.( Of cour s the problem is you cant actually get through now to a Comcast agent) They use that voice robot to deflect you so I ended up haveingto live chat message. And givethem the information

1

L1zV

New Poster

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3 Messages

@bitsycat1 same call just 10 minutes ago. I never got as far as price. I confirmed zip code but refused to tell them who the account holder was. Reminded me of calls that changed utility services in the 90’s and early 2000’s.

4 years ago

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user_d03c8c

Visitor

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4 Messages

4 years ago

I followed his instructions pushing comcast button twice on tv remote while tv was on.  Wonder if it resulted in malware allowing access to my network..  Having tv box remote and modem replaced.

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user_d03c8c

Visitor

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4 Messages

4 years ago

Unfortunately I listened.  He had me push xfinity button on remote twice.  I wonder if it resulted in malware enabling remote access to my home network.

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CCMichelle

Problem Solver

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788 Messages

@user_d03c8c Thanks for taking the time to reach out to us today regarding your phone call. Is there any issues with the services at all? If you are concerned with the security of your connection or services I highly recommend reaching out to our security assurance team. You can reach them through their website https://comca.st/3iaMEPo or contact them via phone

  • Business Hours: 6:00am - 2:00am EST, 7 days a week
  • Contact: 1-888-565-4329.

Please let us know if you have any further questions or concerns. 

This reply has been converted into a comment

I no longer work for Comcast.

4 years ago

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user_d03c8c

Visitor

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4 Messages

I disconnected services until modem box and remote are replaced tomorrow.   I called earlier today and was transferred to 4 different security people .  2 had me leave tv box and modem on so they can see what they can do.  Useless they kept transferring me.  Replacing everything was my idea.  My fear is malware enabling remote access to my network.

4 years ago

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CCMichelle

Problem Solver

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788 Messages

I can certainly understand the concerns that you have and I am so sorry to hear that you were transferred so many times when you reached out to our security assurance teams. This is truly the best team to reach out to when you have any kind of security concerns such as this as they are specially geared with the tools to ensure that we get to the bottom of this and secure your services. Should you need anything further or have any further questions or concerns please do not hesitate to reach out to us here at any time. 

I no longer work for Comcast.

4 years ago

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user_d03c8c

Visitor

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4 Messages

4 years ago

Michelle Comcast really needs more employees like you.  The home techs are great.  The out of country phone techs leave a  lot to be desired.

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CCMichelle

Problem Solver

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788 Messages

Ah thanks. I truly appreciate the compliment. I will certainly ensure that we get this feedback forwarded for you. I know how frustrating a long day on the phone can be when you are just trying to resolve an issue. Your feedback is truly appreciated. We are always here should you need us at any time please don't hesitate to reach out at any time. 

I no longer work for Comcast.

4 years ago

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user_19ed1c

Visitor

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1 Message

4 years ago

I just got the same scam call today. Heavy accented male caller who said that he was calling from my "TV provider" even though the caller ID said it was a nationally known insurance company. When asked he said he was calling from Comcast.  I hung up after he said I needed me to put a deposit down for the software upgrade they were doing on my cable box.  He did know my exact billing amount and the timing of my next payment.  I think Comcast has a serious security/data breach.

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CCDevin

Problem Solver

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735 Messages

@user_19ed1c

Hello! Thanks for letting us know and bringing this to our attention! I am glad that as soon as you were suspicious, you ended that call. There are way too many scams going around and it’s unfortunate. I am sure that made you uneasy to say the least. We take your account security extremely seriously and want to provide you the means to address this quickly.

XfinityDena & XfinityMichelle provided information on this thread about contacting our CSA (Customer Security Assurance) department and this is great information and the best step forward -

“Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329.”

We highly recommend you reach out to them simply so we can investigate and give you peace of mind. Please let us know if there is anything else that we can assist you with!

 

Please create a new post for any additional concerns and we will be here 24/7 for assistance as a community.

I no longer work for Comcast. 

4 years ago

0

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