X1 - Arris Model: AX013ANM

When powering on my new Sony Bravia TV (XR-65A80CL), I receive an error message “No Signal, check HDMI Input”.

The message remains on the TV screen until video from the X1 cable box appears on the screen. (The video picture delay is about 30 seconds.)

The X1 DVR cable box is an Arris Model: AX013ANM.

The No Signal message never occurred with my previous TV.

I have the X1 box power saving set to OFF, so it is on at all times.

I have changed HDMI CEC setting from On to Off No Change.

it is annoying to have the “No Signal, check HDMI input” displayed every time the TV is turned on.

Anyone else experienced this?

Responses

XfinityXanadu

Official Employee

•

300 Messages

1 year ago

Thanks for posting on our forums! Apologies for the difficulties with the port. A few things to check on here, you mentioned that this never happened with your previous TV, I take it the same DVR equipment was being used on that previous TV?

Since the change of TV's, have you run any troubleshooting in the Xfinity App to ensure the signal is read in both directions from the equipment? Are there any additional HDMI ports on your TV that the cable box can be connected to? Has the HDMI cable been swapped out or replaced since getting this error?

With power saving off, it's possible there is a setting on the TV to be checked or there could be an issue with the port or input itself if there is no signal being detected.

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0

MJH4767

Contributor

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24 Messages

Yes, same DVR box connected to old TV then connected to new Sony Bravia TV. I connected the DVR box to each of the 4 HDMI ports…same result. I installed new HDMI cable…same result. I followed every Sony HDMI troubleshooting tip…same result. Sony Bravia TV software update…did not help.

Finally, I replaced the X1 DVR (AX013ANM) with a new Xfinity 4K Box (XG1v4)…problem solved!

Very frustrating experience!

1 year ago

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tstack

Contributor

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637 Messages

1 year ago

Had the same issue with X1 (AX013ANM) Thursday 31 Aug 2023. Turned on Sony BRAVIA XR 65" Class A80K 4K HDR OLED TV with Google TV (2022) and had nothing but "Snow" and correct HDMI Input was set correctly because only one HDMI is used with X1 box. TV APPS Home page had no issues with streaming. So I pulled the Plug out of the X1 box waited a minute and worked again with picture. Now this happened with my 80 years old parents TV and I just happened to be there that day if I wasn't there they are not able to walk and would not be able to perform the pull the plug out of X1 back till I came over again. This was a Comcast issue maybe a software update to box caused this?

(edited)

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MJH4767

Contributor

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24 Messages

Thanks for sharing your experience. I rebooted the AX013ANM box too many times to count…no help.

as noted in my response above to Xfinity Xanadu…replaced the AX013ANM box with a 4K (XG1v4) DVR box fixed the error message.

1 year ago

0

U

user_w9s624

1 Message

@MJH4767 Is the new box still working well with your Sony? I've been having the same issue for three months: New Sony Bravia TV, new 4k box, same issue. I even got a second 4k box but it's the same. The issue is on and off. When I get no signal or the blue box I unplug and plug the box back, it restarts and works...until it won't at some point again.

1 year ago

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XfinityAnthonyT

Official Employee

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1K Messages

Hey there, sounds like your tv does not activate it's hdmi ports immediately and takes about 30 seconds to do. Some tv's are slower to load than others. There wouldn't be a solution to it. You can check a different HDMI cord but if it is appearing on a delay then it would be the tv.

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1 year ago

0

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MJH4767

X1 - Arris Model: AX013ANM

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