XG2V2-P Light on front of box

Is the box light supposed to turn off or remain on when you turn off Xfinity with the remote ? Thank you.

Responses

Accepted Solution

XfinityJohnG

Official Employee

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1.6K Messages

2 years ago

Normally the light will remain lit when the box is in power save mode. Normally when you turn the power off for the TV the cable box remains on. You can control the brightness level on the box through the settings on the box.

2

U

user_108817

Visitor

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2 Messages

@XfinityJohnG If the light does not stay on, does that indicate an issue with the modem? We have been having intermittent internet issues and just realized the light goes off after it reboots.

2 years ago

0

CCXanadu

Retired Employee

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300 Messages

The above is guidance for one of our devices for the television, not the internet. If you have one of our rented gateways, then yes, the indicator light should remain on and solid. We have more details on what the lights can indicate here: https://www.xfinity.com/support/articles/xfi-gateway-led-lights for reference.

2 years ago

0

X1

NJSenior

XG2V2-P Light on front of box

XfinityJohnG

user_108817

CCXanadu

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