Problem Solver
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919 Messages
XG1v4 Jumping to 4k Resolution
Starting last night, my box keeps going to 4k resolution. I have a 4k TV, but use an HDMI Extender that does not. As a result, it keeps knocking my picture out.
If it is not on 1080p in device settings on the box then my picture is gone.
Why is the box suddenly changing my video settings in the box?
Never had this issue for 2 years with this box.
If it is not on 1080p in device settings on the box then my picture is gone.
Why is the box suddenly changing my video settings in the box?
Never had this issue for 2 years with this box.
Polaris1983
New Poster
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2 Messages
5 years ago
Xi6 TV Box wifi 6 cable modem upgrade in hardware needed as DOCSIS got updates for your recent free air native 4k spec ATSC 3.0 more than likely. The Comcast app and website do not have an option for hardware trade-ins as of yet for pick up drop off at mail centers like Amazon and Apple does for upgrading hardware for 4k spec if you're like me wanting to get a new cable box for 4k and wifi 6 for cable internet here when you least/rent the equipment from them/Comcast, let alone upgrading it from the cable box options menu itself to contact Comcast for a package/hardware upgrade via from the cable tv box itself if your tv can handle 4k in youtube app on the smart tv android side of things without needing the cable tv box to watch 4k videos here as I've done with my old 2016 Sony Bravia 4k tv set.
My hunch is they are waiting on the tv and mobile makers to adopt it before they make an upgrade to the hardware here with the recent advances in native cameras shooting live sports events at 4k right now. Also with wireless internet now at terahertz speeds like Starlink can do soon thereby eliminating the need for cable wires completely in the future in the 2030s for 8k native live satellite mobile internet/cable tv like 2001 space odyssey shot in 70 mm film.
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Nashman12South
Contributor
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138 Messages
5 years ago
For what it's worth, I have the same issue with my new XG1v4 box. I have to reset it daily to get 4K or be careful not to turn it off at night. Annoying.
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89741
Frequent Visitor
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16 Messages
5 years ago
Have you gotten any answers to correct this issue? Would love to hear.
Ed
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Nashman12South
Contributor
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138 Messages
5 years ago
It will say 1080p is the best resolution possible. I have to reboot everything for 4K to be an option.
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Tek
Problem Solver
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919 Messages
5 years ago
If it is increasing to 4k from a lower setting you can go into device settings and shut off default to best resolution.
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mls10
Regular Visitor
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4 Messages
5 years ago
I have been having the same issue for a couple of months now. The settings will drop from "Best Available" 4k 2160p to 1080p almost daily. I have to go in and manually change the setting to 2160p. I have not called in since I did not want to spend an hour or two on this. I am assuming no resolution for this issue yet? thx.
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89741
Frequent Visitor
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16 Messages
5 years ago
Just had texting time with them. They say there will be a firmware update soon. How soon, who nows. Me, it was a terrible design flaw. You would think that people that are getting this set top box have nice TVs and surround sound systems. They set it up just for horrible tv sound.
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KenH1
New Poster
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6 Messages
5 years ago
Like others here, my X1 HDMI goes into the Yamaha 4K a/v receiver, and the Yamaha passes whatever it gets to the LG 4K display.
I use the Yamaha for 4 different 4K inputs, 2 PC, 1 TiVo, and the X1, and can set the audio and video for each one separately. If I use ARC, I'm limited to only one audio video setting for the Yamaha.
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Rustyben
Expert
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24.6K Messages
5 years ago
the set top box responds to the EDID passed to it via the device to which it is connected. The design would be that the receiver passes the sink's (TV) display EDID to the set top box. you said it changes to 4k what do you want the set top box to do (give an example)?
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89741
Frequent Visitor
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16 Messages
5 years ago
What it does, when tv is turned off the set top box reverts back to best resolutution 1080i and remains that way when tv is turned back on. Also when you go to the resolution app screen to set box back to 4K resolution it shows no tv connected. When set top box is connected directly to tv this issue is gone and on app screen for 4K shows the tv and 4K remains after tuning tv off then back on.
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Rustyben
Expert
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24.6K Messages
5 years ago
generally 4k connects to the TV and the ARC returns the audio to the receiver/sound bar via ARC connection. EID handling is tricky and you'd never want 1080i (1080P ok). then the TV 'disappears' the set top box is probably seeing a null EDID and switches to backup 1080i.
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89741
Frequent Visitor
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16 Messages
5 years ago
Is there a way to fix this now or do I have to wait for a update from comcast? I have tried with ARC on and off that did not help.
Thanks for your help Everett
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Rustyben
Expert
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24.6K Messages
5 years ago
currently (technology) you must connect the set top box to the TV on HDMI 1 or HDMI 2 (a 4k HDMI input). Then 'return' the audio from the TV via the ARC connector to the sound bar/receiver.
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mls10
Regular Visitor
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4 Messages
5 years ago
Has anyone had a resolution to this? I don't see why running a HDMI cable direct to the TV and then a HDMI cable to the receiver and use ARC for the audio is the solution? Running everything through the receiver had worked well up until a couple of months ago. My box is still jumping from 4k to 1080p pretty much every day and I have to manually change it back. Despite having "best picture available" enabled.
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BEsquivel4
New Poster
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1 Message
5 years ago
I'm having the same problem as well.
I have a 4K TV with a 4K Yamaha receiver and all the appropriate HDMI cables.
Every single time I turn off my system and turn it back on again, the X1 box reverts back to standard 1080p HD. It won't stay on the 4K UHD (Best Available) setting. I have to manually switch it every time, even if the system is only powered off for a second.
This is a recent issue (started around 6 or 8 weeks ago).
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