The RDK-10000 error on Xfinity indicates a problem with the connection between the cable box and the Xfinity service. It often means the cable box is having trouble reaching the modem. The first steps to resolve this usually involve checking cable connections and power cycling the TV box. Here's a more detailed breakdown of troubleshooting steps:
1. Check Cable Connections: • Ensure all cables connecting the TV box to the TV and the wall outlet are securely plugged in. • Re-tighten the connections, and if possible, try a different cable to rule out a faulty cable. • 2. Power Cycle the TV Box: • Unplug the TV box from the power outlet for 10-20 seconds, then plug it back in. • Allow the box to fully reboot before continuing. • 3. Reset Your Modem (if applicable): • If you have an Xfinity Gateway for internet, try restarting it by unplugging it from the wall outlet for one minute, then plugging it back in. • 4. Perform a System Refresh (if possible): • If you have an X1 TV box, you can try performing a system refresh. This can sometimes resolve issues with the software or connections. • 5. Contact Xfinity Support: • If the above steps don't resolve the issue, Xfinity offers online chat or phone support options for troubleshooting, according to their website
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. This link https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app has great information on how you can troubleshoot that RDK code VR awesome Xfinity app where you can a lot of times fix the issue remotely through the app as the app will have you enter in that RDK code and do some remote troubleshooting. If the issue can't be fixed remotely our awesome chat assistant will schedule a technician to come out to fix the issue.
EG
Expert
•
110.2K Messages
4 days ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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NoNoBadPuppy
Problem Solver
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549 Messages
4 days ago
The RDK-10000 error on Xfinity indicates a problem with the connection between the cable box and the Xfinity service. It often means the cable box is having trouble reaching the modem. The first steps to resolve this usually involve checking cable connections and power cycling the TV box.
Here's a more detailed breakdown of troubleshooting steps:
1. Check Cable Connections:
• Ensure all cables connecting the TV box to the TV and the wall outlet are securely plugged in.
• Re-tighten the connections, and if possible, try a different cable to rule out a faulty cable.
•
2. Power Cycle the TV Box:
• Unplug the TV box from the power outlet for 10-20 seconds, then plug it back in.
• Allow the box to fully reboot before continuing.
•
3. Reset Your Modem (if applicable):
• If you have an Xfinity Gateway for internet, try restarting it by unplugging it from the wall outlet for one minute, then plugging it back in.
•
4. Perform a System Refresh (if possible):
• If you have an X1 TV box, you can try performing a system refresh. This can sometimes resolve issues with the software or connections.
•
5. Contact Xfinity Support:
• If the above steps don't resolve the issue, Xfinity offers online chat or phone support options for troubleshooting, according to their website
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XfinityOrlandoM
Official Employee
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2K Messages
2 days ago
@user_kq26o1
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. This link https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app has great information on how you can troubleshoot that RDK code VR awesome Xfinity app where you can a lot of times fix the issue remotely through the app as the app will have you enter in that RDK code and do some remote troubleshooting. If the issue can't be fixed remotely our awesome chat assistant will schedule a technician to come out to fix the issue.
0
0
EG
Expert
•
110.2K Messages
2 days ago
@user_kq26o1
Were you able to get any outage info at that site or in the app ?
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