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I’ve done this so many times and have been on the phones with managers after being disconnected over 10 times in the single day as it keeps cycling people and no one can Find the problem, so it doesn’t surprise me that you cannot either. I have sever
Xfinitywifi hotspot connection ISSUE
Hello! For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet,
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How to connect wired home phone network to Xfinity phone service?
I have voip phone service from xfinity. I currently have a cable connecting my xfinity modem to a single phone. My home is wired with a landline home phone network (4 wire telephone cable, rj11 connectors). Is it possible to connect this landline network to the phone service I receive from xfinity a
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Home Phone Service & Equipment
I’ve had the same issue with trying to add a 6th line. I had 10 phones plus 2 devices on my plan with another carrier, and moved 5 over to xfinity mobile, but can’t move any more. 3 different people at xfinity ran my credit, each as a har
Adding more than 5 lines to Xfinity Mobile Account
So, I have been trying to add a 6th line to my account with no success. Tried in person and over the phone and still nobody has been able to help. The site says that for "Existing Customers" you can have up to 10 lines. I was originally told that I had to wait until the first bill showed up. Then to
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Hey there, thanks for reaching out regarding your Xfinity Mobile services! We truly appreciate your feedback and I can see how these issues with upgrading your phones would be frustrating especially as a longtime customer. Have you already reached ou
Retention Department
I called customer service to discuss lowering my monthly bill. despite being a customer for over 25 years i was given a resounding no. I asked if I could please speak to the retention department and was told there is no retention department any more. this doesn’t sound right
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Hello, @adamsimonwhite! Thank you for connecting with us here in our community. We are sorry you are having trouble with the Apple TV app on the third TV. To use Apple TV app a compatible X1 TV Box as part of your TV subscription or a streaming TV Bo
Verification failed on Apple TV
The Xfinity Apple TV app works on 2 out of 3 TV’s. When I click on the Sign on for the 3rd TV, I get an error message Verification Failed. Tried rebooting the box. Any advice?
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Hi, @user_4tbvzx. Thank you for reaching out on this post. Currently, the Arris S33 is not on the list of compatible devices to acquire the next-gen speeds. This link https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-interne
Upload speed upgrade with Arris SurfBoard S33
Hi, My Xfinity account says my service is eligible for 100Mbps upload speed. I am having my own Arris SurfBoard S33 cable modem, which is also listed as a compatible device on Xfinity page. But I am only getting 20Mbps upload speed. Rebooting the modem didn't help, either. How can I enable the faste
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user_zimft2, Thank you for reaching out to Xfinity Support. We appreciate your feedback. I'm showing that the Xfinity Stream app should work with the LG Smart TVs from 2018 to 2023. However, the Xfinity Stream app is no longer supported on the 2017 L
Xfinity Stream isn't integrated well with LG TV
Please fix live TV DVR, entering channel numbers, and use of voice commands on the LG TV version of the Xfinity Stream app. Thanks!
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Hello, @user_64eb5b. Thank you for commenting here on the Xfinity Forums. This is not the experience we want for our valued customers and we appreciate the opportunity to help. Can you double check your Xfinity Flex box and see if it's the Xi5 stream
YouTube TV App Issue
While using the YouTube TV app, I'm receiving a error message ("Sorry this is not working..... APPS-04154) that flashes on the screen leaving me with a blank screen or it takes back to home screen. The only way to resume watching YouTube TV is for me is to restart the Flex device. I've contacted Xfi
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Having same issue please help, I do not feel like canceling whole house of services (phone/cell/internet/cable). I was instructed I only need 1 box because I have all Roku and Samsung smart tvs that are compatible with the stream app. I’ve spent all
Xfinity Stream on Roku stopped working TVAPP-00101
I have been using the Xfinity stream app on my Roku device for years without a problem. When I tried using it today, it says "This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101. I've confirmed that the Roku box is using my home WiFi connection. I've rebooted
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Hello, @user_5156eb we will do our part to make sure your Xfinity Mobile phones get activated. Since you have already called and chatted with our Xfinity Mobile team send us a direct message. When you have a moment please use the direct messaging ico
Horrible 1st time customer experience
I came from att and brought my device and got my Sim card. So I followed the directions and nothing was working. Called to get help. 1st person put me on hold for about a half an hour with no update so hung up and tried again. Then the next person couldn't help. Lastly tried the chat option and thou
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Same. I purchased an unlocked Samsung Galaxy s23 Ultra intending to use the Dual Sim feature of the phone for two mobile numbers on one device. Moving 2 other lines (4 total) I was told my eSim was incompatible with Xfinity Mobile. After some dig
Android E-Sim S23Ultra incompatible
I've recently purchased an S23Ultra in store with xfinity and have swapped from my previous carrier (t-mobile) to Xfinity mobile. As a service member stationed overseas, it's imperative that I have access to a device that's capable of utilizing an e-sim as well as dual sim. One sim for my home count
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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison
Xfinity Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the Xfinity Advanced Gateways, include: Secure wireless home network with
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Internet
@D-man The support page is not exactly clear on Android phones as to whether you can turn off both voice and data without turning on airplane mode which would then turn off an eSIM. Not good. https://www.xfinity.com/mobile/support/article/manage
How do I make sure I avoid International charges?
I posted another thread to figure out how I am going to handle my phones in Europe. Two of our three phones are paid off and unlocked so I am just going to put international eSIMS on them and only use the third one on WIFI. Are there any settings or anything that I need to set to ensure that I do no
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Can't search past google on WiFi
I've recently had issues with my WiFi where I can't search anything other than Google. I can't open websites or apps on my phones or computer. My son had issues on his switch with not being able to resolve the DNS so I manually entered it and it is now working. I got a new modem/router from comcast
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Your Home Network
@user_00f1a0 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your modem. I'm happy to get you in the right direction for picking a new modem out. I'm including a link to see what modems are compatible with Xf
Router upgrade
Recently, I upgraded my plan to get 1200Mbps speed but my Router (NetGear R6400) has only Gigabit ports and so the speed is limited to 940Mbps. I am considering an upgrade to a new router but am confused by the communications standards lingo 802.11b to 802.11ax. What standard do I search for or do I
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@primes2357 Per the modem, you can definitely own your own modem at any time that you want. You would want to visit the link: https://mydeviceinfo.xfinity.com/ to check on compatible modems. As long as the modem is a modem/ router combination you wou
IVR phone tree[Edited: "Inflammatory"] problems not resolved, [Edited: "Inflammatory"]
All I needed to do was talk to an agent? Why? Because [Edited: "Language"] Comcast randomly deleted all my port forwarding settings (note: for some [Edited: "Inflammatory"] reason these settings are only accessible through the mobile app, [Edited: "Inflammatory"]). It's simple: I woke up one day and
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It is very upsetting that i was able to add xfinity mobile at the store and was approved for 5 lines but i only got 2 of them at the time. I came back a few days later to add 2 more lines and was told that i cannot do the additional lines at the stor
My was canceled order TWICE!
Ordered two phones Friday, followed the link and took picture of ID and everything! My order was canceled the same day. Went to an Xfinity store to reorder the phones followed instructions and still my order was canceled. What is going on I paid TWICE and still can't receive phone service. I haven't
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We have been having the same or similar issues for literally 4 years. Very occasionally at first and has gradually gotten worse. Drops multiple times per day. We’ve had multiple visits from technicians. We can’t call and have them troubleshoot when i
X1 Gateway Keeps Dropping Internet Connection
My X1 Gateway stays connected to my home network, but keeps dropping the internet connection. This happens on all devices in the house...laptops and phones. Sometimes this happens a few times a day, but today, it's happening many times every hour. What happens is all of a sudden I can't browse, and
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I’m having the same problem. I transferred 3 phones over from Verizon. Now the lady on the line with Xfinity knows nothing about this promotion on my account and this is my 2nd call. The first call said to allow 90 days. It’s been since
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Mobile Phone Incentive Disappeared
On December 7, 2021, I transferred my two mobile phone lines from AT&T to Xfinity. At the time of the transfer I was told by the representative who helped me that I would get a $200 Prepaid credit card for each phone I transferred and that this new incentive had just started on December 7, 2021. The
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